Job Summary

This role provides seamless appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences using technology. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs. * Candidates must live within 1 hour of Danville, PA or Pittston, PA. This role requires in person meetings and trainings *

Job Duties Schedules patient appointments, providing proper prep instructions for ancillary and diagnostic proceduresand tests using physician-specific and department guidelines.Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.Assures that all appointment requests are satisfied within the time frame specified by the referring provider.Processes requests for referrals and obtains the referrals for physician offices as required.Answers patient and referring physician questions pertaining to appointment status.Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions and complaints.Advises of unusual situations, scheduling system technology or patient-related concerns.Facilitates and assures physician to physician or department contact.Coordinates Home Care, Durable Medical Equipment and Supplies, Oxygen, and Transportation.Identifies gaps in care and social determinants and provides resource education to close gaps.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details * Candidates must live within 1 hour of Danville, PA or Pittston, PA. This role requires in person meetings and trainings *

Hours: M-F 800am-430pm w/ Rotating 930am-6pm shift

Benefit Highlights:  

Full benefits (health, dental and vision) starting on day one 

Three medical plan choices, including an expanded network for out-of-area employees and dependents  

Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution 

Company-paid life insurance, short-term disability, and long-term disability coverage  

401(k) plan that includes automatic Geisinger contributions  

Generous paid time off (PTO) plan that allows you to accrue time quickly  

Up to $5,000 in tuition reimbursement per calendar year  

MyHealth Rewards wellness program to improve your health while earning a financial incentive  

Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones  

Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more 

Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance 

Education High School Diploma or Equivalent (GED)- (Required) Experience Minimum of 1 year-Customer Service (Required) Skills Teamwork; Time Management; Working Independently About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.