C.H. Robinson is seeking a Senior Carrier Manager to join our Robinson Managed Solutions (RMS) team. In this role you will lead strategic carrier performance initiatives for the account, including defining monitoring frameworks and implementing improvement programs. You will manage complex compliance issues, oversee corrective action plans, and mentor junior team members to strengthen organizational capability. In addition, you will provide actionable insights and collaborate closely with account leadership to align carrier performance with business objectives.

This position will be based on-site at the customer’s office in Houston, TX.

DUTIES AND RESPONSIBILITIES:

The duties and responsibilities of this position consists of, but are not limited to, the following:

Set monitoring frameworks and KPI targets across the carrier portfolio

Lead monthly performance reviews with carriers; drive Corrective Action plans and verify outcomes

Govern compliance health (OTP, OTD, Acceptance, EDI)

Coach Carrier Managers and Associates on analytics, governance, and stakeholder communication

Partner with account leadership to build data‑driven improvement roadmaps aligned to goals

Build and maintain strong relationships while driving cross-functional influence across internal teams and external partners

Use predictive risk indicators to preempt service failures and capacity gaps

Standardize dashboards and cadence rituals across the account

Manage complex escalations from internal and external partners and lead the resolution of any open issues

Quantify impact; publish monthly performance narratives

QUALIFICATIONS

Required:

Bachelor’s degree

Minimum of 4 years of experience in supply chain/transportation/logistics

Ability to travel up to 25% (domestically and internationally)

Preferred:

Experience with carrier monitoring and compliance processes

Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain

Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability

Should possess strong root cause and analytical skills

Strong negotiation and conflict resolution skills

Demonstrated ability to communicate with various levels within customer organization (both written and verbal)

Ability to identify, understand and execute based on market trends and pricing strategies

Proficient in Microsoft Office Suite of programs

Skilled in interpreting KPIs and compliance metrics

Advanced Excel and data visualization

Continuous improvement mindset

Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization

Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Three medical plans which include

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page