C.H. Robinson is hiring a Senior Carrier Accounts Payable Representative. In this role, you will work directly with our partners and take incoming calls from C.H. Robinson partners, as assigned. You will be responsible for providing exceptional customer service while leveraging strong communication and critical thinking skills to resolve open direct payables questions. You will use your systems knowledge to navigate C.H. Robinson’s core systems with ease and educate partners and branch representatives on best practices to ensure timely payment releases.

This position requires the ability to work well under pressure, manage deadlines within specific timeframes, and operate in a fast-paced, highly transactional environment while maintaining a high degree of accuracy and compliance.

Work Model: Hybrid for candidates based in Eden Prairie, MN; fully remote for candidates located in Iowa

Schedule (Hybrid – MN only): 3 days working from home and 2 days in the office (Wednesdays and Thursdays)

Hours: Monday through Friday, 9:30 a.m. to 6:00 p.m. (Central Time)

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

Leverage system functionality and established processes to resolve daily issues while meeting defined quality and error rate guidelines

Release direct payments to partners in accordance with required procedures and controls

Analyze data and utilize critical thinking to resolve complex problems, paperwork issues, and open direct payables questions

Exercise sound judgment when making decisions and escalate complex matters to senior team members or leadership as appropriate

Adhere to established procedures, quality standards, and customer-provided standard operating procedures

Identify trends and contribute ideas for process improvements with a broader understanding of business impact

Build and maintain professional relationships with internal and external partners through timely, clear, and professional communication

Manage high-volume incoming calls, answer partner questions, and accurately log call details and data

Collaborate with team members by providing back-up support and coaching less experienced colleagues

Continue developing direct payables knowledge, systems expertise, and overall business acumen while performing additional assigned responsibilities​

QUALIFICATIONS 

Required: 

High school diploma or GED equivalent

Minimum of 4 years of data entry or related experience

Minimum of 2 years of strong customer service experience leveraging written and verbal communication skills

Ability to speak in both Spanish and English

Preferred:

Proficiency in Microsoft Office Suite

At least 1 year of experience using the Navisphere system

Well-developed written and verbal communication skills

Positive, professional attitude with the ability to handle conflict and sensitive topics

Strong interpersonal skills

Critical thinking skills with the ability to use sound judgment and make informed decisions

Strong organizational skills and attention to detail

Demonstrated initiative and persistence

Ability to work in a fast-paced, professional, deadline-driven environment

Effective multitasking and prioritization skills

Strong strategic orientation, influence skills, and business acumen

Ability to motivate and encourage change in a large, dispersed organization

Commitment to a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran  

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Three medical plans which include

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page