A Restaurant Captain assists the Supervisor with activities coordination of the guest services team to deliver an excellent experience while supporting the team and ensuring compliance with health and safety requirements.

What will I be doing?

A Conrad Singapore Marina Bay Golden Peony Senior Captain would be required to exercise his/her skills to ensure that all guests receive the highest possible standards of service and the proper functioning if the outlet. Specifically, you will be responsible for performing the following tasks to the highest standards:

Supervise a team of Waiter(Waitress)/Junior Captains/ Captain to provide a consistent and efficient delivery of excellent service to all guests

Assist in training of new employees in accordance to brand standards

Encourages team work and spirit in all areas of the department

To provide direction and support to the team on a daily basis

Able to work in all areas of the respective outlet / restaurant of Food and Beverage

Take and deliver customer orders, consistently demonstrating high levels of customer service

To check assigned stations, supervise and assist the team with table/ room set up

Ensure proper cashiering procedures are being performed

Manage guest queries in a timely and efficient manner

Make recommendations on menu items and up-sell with latest departmental incentives

To be able to perform and manage both service and counter bar

To keep breakages at an absolute minimum

Fully understand the operation of the section, correct procedures and duties of subordinates

Ensure compliance of brand standards

Strive to achieve departmental targets

Ensure cleanliness of work areas

Comply with hotel security, fire regulations and all health and safety legislation

Comply with local licensing laws

Be environmentally aware

Assist other departments wherever necessary and maintain good working relationships

Carry out any other duties as and when required by the superiors

Able to manage restaurants’ equipment’s inventory

Able to engage guests in professional manner

Able to complete closing shift’s duties independently

Able to maintain high level of hygiene standard

What are we looking for?

A Senior Captain serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude

Good communication skills, preferably bilingual in English and Mandarin

Able to lead a team

Commitment to delivering high levels of customer service

Excellent grooming standards

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

Able to build good rapport with guests

Able to handle guest’s enquiries over the phone/email

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Experience in Food & Beverage department and/or industry in a Chinese Restaurant

Previous Food & Beverage and/or industry experience

Experience with credit card settlement and cashiering duties

Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!