**Essential Duties and Responsibilities** + Creates custom processes/solutions for business end user needs, both physical and remote. + Acts as a central point of contact for all onboarding/transfers/terminations for bank technical equipment + and oversees all access to network and bank applications. + Reimages and stages bank computer applications on all new laptops. + Provides end user support for all bank departments and dedicated support personnel. + Provide physical network switch assistance for bank building ethernet wiring from switches to the + workstations. + Utilizes multiple processes for client support, via a dedicated shared mailbox, MS Teams channel, tech + phone line, and Service Now queues. + Oversees all bank access multifactor authentication requirements and monitors/remediates assets out + of compliance. + Establishes and maintains integrated database connections for bank PC asset tracking. (Excel or + Access). + Maintains working knowledge of business processes/interfaces with end-users to gather system + requirements as needed; analyzes and reviews information requirements for ongoing reports and + comparisons as needed. + Administers dedicated bank file share servers and produces quarterly access permissions reporting for + auditing processes. + Creates and develops ad hoc reports under short timeframes and with minimal direction and + supervision. + Reviews reports for accuracy and reasonableness and determines when information needs further + review. + Evaluates existing data systems and recommend improvements in functionality, efficiency, consistency, and workflow. + Identifies and corrects OS system or application settings and defects. + Provides follow-up with internal clients regarding completed tasks to ensure client satisfaction. + Performs other duties and responsibilities as assigned. **Knowledge of** + Company’s working structure, policies, mission, and strategies. + Principles, practices, and procedures of internal systems and processes. + Key internal and/or external contacts to request assistance from or utilize expertise. + Basic OS and domain network operations, peripheral set-ups, and troubleshooting. **Skill in** + Problem solving sufficient to recognize and detect work errors and correct them, or offer resolution. + Critical thinking and analysis capabilities to solve technical problems. + Excel, Access, VBA, SharePoint applications **Ability to** + Plan, organize, manage, and track multiple detailed work assignments with constantly changing priorities and close deadlines in a fast-paced work environment. + Constructively work under stress and pressure and produce a high volume of assignments using + strong organizational and time management skills to meet deadlines. + Be self-motivated with strong sense of creativity and ability to work independently with confidence. + Promote team cohesiveness, cooperation and effectiveness. + Select and employ the correct business requirements gathering technique for each project + Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all + organizational levels. + Think logically and to analyze and solve problems. + Continually train on existing and emerging technologies.