The Business Systems Analyst (BSA) will play a key role in driving interoperability initiatives for healthcare payer organizations. This role focuses on implementing solutions aligned with CMS and ONC interoperability mandates, enhancing data exchange capabilities, and supporting end-to-end solution design across clinical, administrative, and member-facing systems. The BSA will collaborate with cross-functional teams—including product owners, architects, developers, QA, and business stakeholders—to ensure compliant, scalable, and efficient interoperability implementations.
This position is based in our Canton, MA client office - Hybrid 2 days a week
Interoperability Implementation & Requirements Analysis
. Gather, document, and validate business and technical requirements for interoperability solutions such as FHIR APIs, Member Access APIs, Provider Directory APIs, Payer-to-Payer Data Exchange, and Prior Authorization APIs.
. Analyze CMS/ONC regulations (e.g., CMS Interoperability & Patient Access Rule, CMS Prior Authorization Rule, TEFCA-related requirements) and translate them into actionable system requirements.
. Support gap analysis for existing payer systems (claims, clinical data, provider, member, authorization) to determine interoperability readiness.
Solution Design & Functional Specifications
. Develop functional specifications, user stories, acceptance criteria, and process workflows for interoperability implementations.
. Work with architects and engineers to define data mapping, transformation logic, and API interaction models aligned with HL7 FHIR standards.
. Ensure solutions integrate effectively with enterprise systems such as claims adjudication, enrollment, provider management, UM/PA, care management, and data warehouses.
Data Analysis & Quality Assurance
. Perform data profiling and mapping for clinical and administrative datasets (e.g., EDI 837/835, 270/271, CCDA, FHIR resources).
. Support test case development, test planning, and execution for API validation, edge-case handling, and compliance testing.
. Ensure data accuracy, completeness, and compliance with security and privacy standards (HIPAA, PHI/PII handling).
Stakeholder Engagement & Project Support
. Serve as the liaison between business stakeholders and technical teams, ensuring alignment on requirements, scope, and delivery timelines.
. Participate in sprint planning, backlog grooming, and solution demonstrations as part of Agile/Scrum teams.
. Provide subject matter expertise (SME) on payer workflows such as claims processing, member onboarding, provider data management, care management, and prior authorizations.
. 8-10 years of experience as a Business Analyst or Business Systems Analyst in the healthcare payer domain.
. Strong understanding of FHIR standards, HL7, EDI transactions, and healthcare information exchange models.
. Hands-on experience with interoperability implementations, preferably CMS-mandated FHIR APIs or payer modernization initiatives.
. Working knowledge of healthcare payer systems and processes (benefits, claims, enrollment, provider data, UM/PA).
. Experience writing business, functional and technical specs, data mapping documents, and business process flows.
. Strong analytical, problem-solving, and communication skills.
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $87,600.00 - $153,300.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs
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