Overview

About the Role 

We are seeking two highly skilled Senior Business Analysts to join our Enterprise Communication Center team. These roles are critical to supporting the After-Hours Answering Service (SAHAS) and the Hospital Communication Services (HCS), both of which rely on the Amtelco and QGenda application for efficient and reliable communication workflows. 

As a Senior Business Analyst, you will serve as the primary resource for scripting and complex configuration within Amtelco, ensuring seamless communication across clinical operations. 

 

These roles will require rotational on-call status.

Key Responsibilities 

Lead and execute complex scripting and configuration tasks within the Amtelco application. 

Testing and remediation, go-live support  

Collaborate with operational teams to translate business needs into technical solutions. 

Streamline intake and turnaround of scripting requests to improve responsiveness. 

Reduce vendor dependency by building internal expertise and documentation. 

Support training and scalability efforts for future growth across SAHAS, HCC, and nurse triage services. 

This position is responsible for support, enhancement and implementation software applications used within the organization. Oversees and directs intermediate scale projects or components of large-scale projects; develops project plans and timelines and coordination of project resources.Incumbent will identify opportunities to leverage technologies in areas that improve and enhance the business practices by designing and implementing application/product enhancements. Works with and is a liaison to customers and end-users, appropriate IT personnel and software vendors on a regular basis to align technology functionality to operational processes. Assess, research, analyze, and document stakeholder needs, selecting the appropriate information gathering and/or modeling technique to elicit requirements. Develop detailed test cases, execute them, and share results with business and tech managers for approval. Work jointly with developers to solution and provide cost and time estimates on fixes and enhancements. Performs longer term analysis and design of systems and hardware to maintain the production environments. Synthesize requirements and develop recommendations that best meet the objectives of the business. Works on project teams that are developing or modifying very complex information systems. Relevant degree such as a Bachelor's in Computer Science, Business, Technical, Education, Information Systems, Finance, Business/Administration, Accounting, Engineering, Information Technology. Proficiency in SQL, HTML and CSS.

EducationBachelors requiredCertification/LicensureNone required

Experience5 years related experience requiredSoftware development experience preferredJira experience preferredHospital Operations IT experience preferredProven experience in business systems analysis, preferably in healthcare or communication systems preferred.Expertise or strong aptitude in Amtelco scripting preferred. 

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$69,867.20-$116,438.40. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.