QUALIFICATIONS 
• 4-7 years’ experience in business applications, product management, or business analysis, preferably in healthcare, specialty pharmaceuticals, or a related field.
• Demonstrated experience leading change and release management for business applications, including planning, testing, deployment, and stakeholder communication. Hands-on experience with MS Dynamics CRM, MS SharePoint, MS Customer Insights, BSRx Connex, or similar platforms.
• Experience gathering and documenting business requirements and translating them into actionable solutions for IT or as a citizen developer using low-code Microsoft products.
• Strong understanding of business process optimization, application lifecycle management, and best practices in operational support.
• Experience with use case diagramming, workflow documentation, and business analysis tools.
• Excellent communication, collaboration, and problem-solving skills, with the ability to work independently or as part of a team.
• Ability to manage multiple priorities, handle escalations with diplomacy and urgency, and drive continuous improvement.
• Bachelor’s degree or college diploma in business, information systems, or a related discipline, or equivalent work experience.
• Bilingualism (English and French) is an asset.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions.
• Speaking both English and French is an asset