As a Senior Business Analyst, you will play a critical role in supporting the operational oversight of mortgage lending products, with a focus on ensuring accuracy, timeliness, and compliance across all servicing activities. This role requires a seasoned mortgage professional who can navigate complex processes and drive strategic improvements.

Key Responsibilities:

Operational Oversight: Monitor and manage the end-to-end servicing lifecycle of mortgage products, ensuring quality controls are executed accurately and timely. Identify and address gaps in procedures to maintain compliance and service excellence.Risk and Compliance Collaboration: Partner closely with Risk, Bank QA, and external vendors to implement preventative risk measures. Proactively identify emerging risks and contribute to mitigation strategies that protect both clients and the organization.Process Optimization: Lead efforts to streamline workflows and eliminate inefficiencies using Lean principles and continuous improvement methodologies. Evaluate current processes and recommend enhancements that improve scalability and reduce manual effort.Cross-Functional Engagement: Serve as a liaison between operations, technology, product, and vendor teams to ensure alignment on goals, timelines, and execution. Facilitate clear communication and transparency across stakeholders.Strategic Analysis and Reporting: Analyze servicing data and performance metrics to identify trends, inform decision-making, and support regulatory reporting. Provide insights that drive operational strategy and product enhancements.This role demands a high level of autonomy, strategic thinking, and subject matter expertise to support the growing complexity of the Home Lending program. The Senior Business Analyst will be instrumental in shaping the future of mortgage operations and ensuring the program’s long-term success.

Required Qualifications

5-7 years' experience in mortgage lending or servicing, with a strong understanding of operational workflows, regulatory requirements, and vendor managementBachelor’s degree or equivalent experience

​Preferred Qualifications

Familiarity with mortgage servicing platforms (e.g., MSP/Black Knight)Strong working knowledge of Excel, including advanced functions and data analysis toolsExperience with reporting tools and data visualization platforms is a plus.Proven ability to analyze complex data sets, identify trends, and translate insights into actionable recommendationsDemonstrated experience applying Lean principles or other continuous improvement methodologies to optimize operational processesRisk & Compliance Awareness: Experience collaborating with Risk, QA, and Compliance teams to identify and mitigate operational risksCommunication & Collaboration:Exceptional verbal and written communication skillsAbility to effectively engage with cross-functional teams, vendors, and leadershipStrong stakeholder management and relationship-building capabilitiesStrategic Thinking: Ability to think critically and strategically to support business goals and drive innovationAdvanced Education or Certifications: Master’s degree or professional certifications such as Six Sigma, Lean, PMP, or Certified Mortgage Banker (CMB)Project Management Experience: Experience leading cross-functional initiatives or product rollouts within mortgage operationsAutomation & Technology Integration: Familiarity with automation tools and experience identifying opportunities to streamline manual processesRegulatory Knowledge: In-depth understanding of mortgage regulatory requirements and servicing standardsChange Management: Experience supporting or leading change initiatives in a dynamic operational environment

About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Business Support & Operations

Line of Business

BANK Bank