**Req ID:** 350619 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Business Analyst - Customer Experience to join our team in Dublin, Dublin (IE-D), Ireland (IE). **Responsibilities** + Drive the "Define and Design" phase for all prioritised initiatives within the Customer & Proposition platform. + Work cross-functionally with stakeholders to build detailed high-level business requirements. + Develop stakeholder and process maps, map customer journeys, and conduct as-is and future state assessments. + Facilitate stakeholder workshops and fully document business requirements in alignment with project methodologies. + Customer Journey Mapping & Design: Lead stakeholder workshops to map current ('as-is') customer journeys, identify pain points, and define detailed future-state processes and requirements for high-priority transformations. + Business Value & Impact Assessment: Develop comprehensive business cases, including benefits realization, defining Objectives & Key Results (OKRs), and preparing Customer Impact Assessments for all customer-facing initiatives. + Utilise proficiency in design tools like Figma to quickly prototype and iterate on future-state customer journeys and interfaces, working closely with UX/UI designers and development teams to ensure technical feasibility and optimal user flow. **Experience** + 8+ years of experience as a Business Analyst with at least 2 years BA experience in Customer Experience in Financial Services + Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making + Experience in documenting business case, business process modelling, requirement elicitation through workshops + Manage projects from inception through design to delivery + An IT background with a solid grounding in technology + Experience of working in both Agile & waterfall SDLCs + Communication, group dynamics, collaboration and continuous improvement are core – being best practice driven **About NTT DATA** NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . **_NTT DATA endeavors to make_** **_https://us.nttdata.com_** **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_https://us.nttdata.com/en/contact-us_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) ._**