Senior Business Analyst Requisition ID: 231199 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of the Projects Team / Client Services & Solution in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Accountabilities • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. • Works closely with technology and business partners to stabilize the environments and enhance the products & services to help clients fulfill their business banking. • Support special projects and application releases with client feedback and operational documentation. • Map out the customer experience journey of each feedback to identify the root cause of the problem and next steps to address it through strategic change management or assistance from technology partners. • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. • Champions a high performance environment and contributes to an inclusive work environment. Education / Experience / Other Information • Agile project management methodology • Bachelor or college degree • Knowledge of Scotiabank products and payment modernization • ISO 20022, ISO 18295, Payments Canada Working Conditions • Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically (e.g. Greater Toronto Area) Location(s): Canada : Ontario : Scarborough Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.