About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Senior Business Analyst

Required Qualifications:Minimum 5 years in business analysis or a related field.Elicit, analyze, and document business requirements from stakeholders and documentation reviews.Conduct detailed analysis of current processes, workflows, and systems to identify gaps and improvement opportunities.Document existing processes end-to-end and produce up-to-date process flows.Transform business needs into clear functional specifications, user stories, and use cases for IT delivery.Own the creation and maintenance of process maps, flowcharts, and standard operating procedures.Continuously learn new business domains and technology stacks to ensure documentation stays current.Proactively seek out opportunities to learn and apply new tools, methodologies, and best practices.Create and maintain an “API playbook” that serves as a reference for both business and technical teams.Collaborate with product owners, Scrum masters, developers, and other IT teams to design solutions that align with requirements.Validate proposed solutions through feasibility assessments and impact analysis.Partner with QA/QE to define and execute test plans, cases, and scripts verifying functionality and usability.Facilitate defect triage and drive timely resolution.Serve as the liaison between business units and IT teams, fostering clear communication and alignment.Build strong relationships with business partners, understanding their priorities and advocating for high-value solutions. Provide regular status updates to stakeholders, highlighting progress, risks, and improvement opportunities.
 
Skills Needed :Proficient in SQL with the ability to write queries and pull reports.Hands-on experience with RESTful APIs (design, consumption, and documentation).Demonstrated ability to produce clear process flows, SOPs, and API reference guides.Excellent written and verbal skills; adept at presenting complex information.Eager to learn, adapt quickly to new technologies, and take ownership of documentation quality.Strong problem-solving skills and the ability to drive consensus across stakeholders.Proactive self-starter who thrives in a fast-paced environment.Familiarity with Agile/Scrum tools (e.g., JIRA, Confluence).Experience with process-mapping tools ( Miro).Good understanding of dental health insurance .