We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Reporting to the Director Project Delivery, the Senior Business Analyst provides advice and consultation typically of a strategic, operational, or process-oriented nature to Card Products. You will be responsible for supporting the delivery of small to medium projects/programs assessing client needs and translating the needs into business requirements. Deliver or support priority projects that support our strategy including the People Change Management components of the project. Lead or participate in working sessions as necessary, support or represent the business in these sessions. Maintain approved requirements throughout project lifecycle. Simplify our end-to-end processes and incorporate Agile concepts and practices where applicable.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

Business Analysis - Apply knowledge of business analysis and quality assurance best practices and leading requirements sessions. Apply knowledge of the Personal Business Banking (PBB) Business domain with focus on Cards Product, process management and the ability to create/manage end to end processes consistently, predictable and repeatedly. Utilize strong communication and presentation skills, both written and verbal. Lead, plan, and support business teams in enhance business testing and post implementation validation. Apply strong decision making and critical thinking skills, ability to produce clear documentation.

Project Delivery - Support the end to end delivery of priority Cards Product projects, processes, reporting, offers, work packages, campaigns. Perform business analysis, document current and future state processes and create business requirements. Incorporate Agile concepts and practices where ever applicable. Ensure compliance with policies, standards, guidelines and controls.

Relationship Management - Develop and manage internal relationships with CIBC’s lines of business and other infrastructure groups, as necessary, to deliver strategically important projects within the approved budgets and timelines. Actively seek and evaluate opportunities to improve existing processes and work with key stakeholders to implement changes where appropriate. Work with partners within CIBC on a cross functional basis to influence strategic direction and enable the installation of effective Cards strategies. Strong negotiation skills sufficient to resolve distinct differences of opinion or approach between Lines of Business; promote or negotiate on CIBC's behalf.

Who you are

You can demonstrate experience. In project management and/or project coordination. Knowledge and exposure to credit card products an asset. Proficiency with MS Office products such as Excel, Outlook, PowerPoint.

You understand that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

You embrace and advocate change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

You're motivated by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Effectiveness, Communication, Data Mining, Data Reporting, Decision Making, Metrics Analysis, Prioritization, Reporting and Analysis, Statistical Analysis