Amazon WWRR is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.

We are looking for an experienced Business Analyst to join our team and help unlock insights which take our team to the next level. The ideal candidate will be excited about understanding and implementing new and repeatable processes and providing data to improve the Returns transportation business. They will do this by partnering with key stakeholders to be curious and comfortable digging deep into the business challenges to understand and identify insights that will enable us to figure out standards to improve our ability to globally scale this program. They will be comfortable delivering/presenting these recommended solutions by retrieving and integrating artifacts in a format that is immediately useful to improve the business decision-making process. This role requires an individual with excellent analytical abilities as well as an business acumen. The ideal candidate knows and loves our customers (internal and external) and will work back from the customer to create structured processes for global expansions work and help integrate new countries.

Key job responsibilities
Own the development and maintenance of new and existing artifacts focused on analysis of requirements, metrics, and reporting dashboards.
· Partner with operations/business teams to consult, develop and implement metrics, automated reporting/process solutions, and process improvements to meet business needs.
· Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
· Prepare and deliver business requirements reviews to the senior management team regarding progress and roadblocks.
· Participate in strategic and tactical planning discussions.
· Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.
· Excellent writing skills, to create artifacts easily digestible by business and tech partners.
· Be self-driven, and show ability to deliver on ambiguous projects with incomplete data.

About the team
This role owns the stores returns business and in store customer experience globally across all of our Amazon store formats (Staples, Whole Foods, etc). This role will own feature development, customer insights, product roadmap to enable "hands of the wheel" enablement, and program management to drive adoption, brand awareness, and customer acquisition.