Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 260 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

We are currently seeking a high caliber professional to join our department asSenior Branch Operations Management Manager, reporting to Head of Service and Operation.

Principal responsibilities:

Plan and execute procedures related to Branch network to identify improvement opportunities for streamlining, Branch operations improvement and controlsManage daily branch operation and operational risk with effective measures in place to ensure adherence to Group and local standards Execute measures in support of Anti-Money Laundering, Sanctions, Anti-Bribery Corruption and Financial Crime Risk policies and ensure implementation excellenceResponsible for driving remedial actions from periodic assessments, internal and external audits Manage and perform incident management, central cashier support and regulatory risk activities Obtain staff and customer feedback through regular meetings, branch visits, complaints and NPS to enhance staff and customer satisfactionSupport the Head of Service and Operation and collaborate closely within Retail Distribution and wider business units including 2nd 3rd line-of-defenseSupport Retail Distribution Management in deploying control measures to adhere to the emerging risk