See yourself at Twilio
Join the team as Twilio’s next Senior Billing Operations Analyst.
About the job
This position is needed to support the order management and billing function. In this role, you’ll work closely with Deal Operations, Revenue Accounting, and Sales to see orders through to invoicing.
We are a fast growing company and are focused on building systems that scale. We are looking for a team player who is excited about building streamlined processes and energized by cross functional partnership
Responsibilities
In this role, you’ll:
Support an international team of order management and billing specialists to ensure timely and accurate order processing and invoice generation Respond to and provide resolutions for internal and external escalations and customer inquiries Review validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts Execute and own SOX compliant month end reconciliations over billing and provisioning, ensuring completeness and accuracy Participate in new process implementations, operational improvements, system enhancements, and training new team members, contributing from a subject matter expertise perspective.Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5+ years experience in a billing operations role Experience with Zuora, and Salesforce Excellent communication skills for internal and external stakeholders Proficiency in Excel Strong attention to detail Ability to prioritize and multitask throughout high volume order processing Ability to identify, analyze, and resolve issues independently Collaborative working style and experience working cross-functionally Ability to participate in flexible timezone meetings periodicallyDesired:
Experience working in the SaaS/technology industry Experience working with an international team Knowledge of and experience with SOX controls
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $71,000 - $88,000. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $75,200 - $94,000. Based in the San Francisco Bay area, California: $83,500 - $104,400. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until October 30th, but may change based on business needs.