Description Marketing Statement: Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers. Job Summary: Develops crisis management, emergency management and contingency plans for Tokio Marine North America Services, and its group companies Essential Job Functions: + Develops and implements plans, processes, policies and procedures for emergency management, crisis management and contingency planning program elements + Leads incident management for any type of natural, man-made or technological disaster + Provides incident support during emergencies, which may occur outside of standard business hours and require extended shifts depending on the severity and duration of the event + Participates in post-incident reviews and contributes to continuous improvement efforts + Communicates effectively with senior executives and leaders during crisis and emergency situations + Gathers and analyzes information; supports resolutions to address business issues for a specific business group + Tests multi-dimensional plans with various operational departments throughout group companies + Evaluates vendors, makes recommendations, and implements vendor requirements + Develops strategy, training materials, protocol and quick reference guides for emergency management, crisis management and contingency planning areas + Develops and leads tabletop exercises and training for group companies + Develops plans and procedures for the BCM Crisis Management Center + Manages efficient and effective usage of tools and integration with other tools as necessary + Initiates awareness processes to make necessary improvements for emergency management, crisis management and contingency plans Qualifications: + Bachelor's degree is preferred (preferably in Emergency Management or Business) + A Business Continuity certification preferred + 7+ years of relevant experience + Ability to provide on-call support and incident response as needed during emergencies, including after-hours and weekends. As much advance notice and flexibility as possible will be provided + Ability to weigh business needs and articulate these needs to management + Knowledge, insight, and understanding of business concepts and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations + Experience with mass notification systems, such as Onsolve Send Word Now, and incident monitoring systems, such as Everbridge NC4, preferred + Working knowledge of Microsoft Office, and strong knowledge in Microsoft Excel preferred + Performs special projects and other duties as may be assigned + Strong customer service orientation , responsive, consultative, collaborative and accurate + Strong leadership ability: able to work with a group to set objectives and agenda, generate allegiance to those objectives, and motivate achievement + Familiarity with project management skills; planning, organizing, monitoring and controlling projects, ensuring efficient utilization of resources to achieve project objectives and deadlines + Strong interpersonal relationship building skills; able to work with a variety of people and groups in a constructive and collaborative manner + Strong analytical ability with the capability to determine the root cause of problems and issues Salary range $94,000 to $115,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base. EEO Statement: Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law. REQNUMBER: 10000623