**Job Requirements** **Job Profile Summary** The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions installations and attends to break/fix events. This role works towards associate to professional level certification, whilst at the same time developing business knowledge. **Key Responsibilities:** + Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle + Takes responsibility for problem resolution and troubleshooting during project lifecycle + Escalates complex problems to the relevant third parties. + Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover + Compiles and maintains project administration (Time Capture and feedback to stakeholders) + Conducts elementary presentations within the customer's organization. + Expected to take leadership from senior resources on relevant technologies according to specialization and best practice. + Performs any other related task as required. **Knowledge and Attributes:** + Developing fundamental project and administration ability. + Developing understanding and appreciation of technical design principles and compute layers. + Ability to develop an understanding of fundamental project and administration processes. + Display a strong learning orientation. + Good verbal communication skills. + Demonstrate a client service orientation. + Hands-on proactive in approach. **Work Experience** **Academic Qualification and Certifications:** + Bachelor's degree or equivalent in Information Technology or Computing or a related field. + Professional level certification in different Networking technologies such as **Cisco CCNP, Aruba ACP-CA or ACMP, F5 201/301** + **Installation knowledge of the following technologies would be advantageous** + Cisco Meraki Routing/Switching + Cisco Wireless + Cisco ISE + Cisco Viptela SDWAN + Cisco Catalyst Centre + Aruba Central + Aruba ClearPass + F5 BIG -IP Server Load Balancing + InfoBlox DDI (IPAM) + Ekahau – Wireless Survey **Required Experience:** + Minimum 4 years’ work experience in technical implementation engineering, specific to Networking technologies. + Moderate level of experience engaging with clients and conducting presentations. + Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers. + Moderate level of experience in diagnosis and troubleshooting.