At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Loyalty & Benefits product vision is to enable customers to get more out of life by choosing Amex. Our team enables much of the product value used by our Cardmembers every day, such as earning rewards every time you use your card, redeeming points (or miles and cashback), accessing lounges and fast track services while travelling & receiving the benefits from elite hotel guest status. 

We are looking for a talented and driven Associate – Digital Product Management (Product Owner) with expertise in Loyalty products and platforms to support the consultancy, analytical decision making and delivery of Loyalty capabilities used by marketing teams across International markets.

In this role, you will collaborate with Business Stakeholders, Product Management and Engineering teams to define requirements, set priorities and deliver critical outcomes.

How will you make an impact in this role?

·        Partner with Engineering, Marketing, Business, Servicing, Channel and Finance teams to deliver exceptional cardmember experiences related to Offers and Redemptions journeys

·        Ensure that we operate in alignment with agile methodology and compliance requirements.

·        Prioritize development of the software product in alignment with business objectives and customer value using a data driven approach.

·        Identify risks, challenges, opportunities and business integration needs, proactively working with the team and leadership to overcome obstacles.

·        Partner with stakeholders to drive capability globalization and market adoption of platform capabilities as appropriate.

·        Create well-defined features / user stories and acceptance criteria.

·        Work closely with the engineering team to develop, test and deliver the defined capabilities and rapidly iterate new solutions.

·        Perform Demos and Launch Announcements with key stakeholders to demonstrate success and metrics of improvement.

Minimum Qualifications

·        5+ Years of experience with University Degree required or comparable experience in computer sciences, business studies or a related technical discipline.

·        A good balance of technical knowledge and business acumen.

·        Problem solving, organizational and analytical skills.

·        Excellence in Excel and Powerpoint and preferred experience in SQL, Python or other coding and data analytics using Cornerstone, Hive or Lumi.

·        Quick learner and driven to learn new functionality.

·        Ability to decompose abstract information into meaningful and detailed business features.

·        Ability to separate technology requirements and constraints from core business value.

·        Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.

·        Team skills, including ability to establish and maintain effective working relationships with all levels within organization.

·        Strong written & verbal communication.

·        Ability to manage scope against team capacity and priorities and complete tasks.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.