At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The New Product Development Team is a key team within the International Card Services Centre of Excellence, which recently brought together American Express consumer and commercial international issuing businesses to operate within a single business unit, led by the President of International Card Services. The New Product Development (NPD) team is responsible for the execution and delivery of a suite of solutions for all segments across the globe from Consumers to Small Business to Global Companies. We are looking for dynamic individuals who can translate customer needs into outstanding solutions and help drive delivery across multiple teams and bring these products and solutions to market.

How will you make an impact in this role?

The successful candidate will engage effectively at multiple levels and across numerous business units, functions to deliver key projects. Identify and translate conceptual business requirements into product features and work with platform POs to define user stories.Partner with platform teams and E2E Tech to assess feasibility of needs and work through solutions.Provide detailed explanations of required CX associated with features to the platform CoE teams to inform solutions.Partner with Amex and partner technology teams throughout the build lifecycle to ensure the solution is per required CXEnsure E2E plan has accurate milestones for tech delivery and provide relevant updates to E2E PM.Provide subject matter expertise to feed into Go-to Market materials as needed.Works with Testing teams on User test plan and execution.Drives platform activities required for beta testing / soft launch.Raises and manages issues and risks to ensure adherence to governance structureActs as delegate for E2E PM

Minimum Qualifications:

Strong Analytical Skills – ability to collect and analyze information for problem solving and definition of potential solutions.Excellent Communications Skills – Communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds.Proven track record to get results and work well with various levels of the organization and with the customer and partner.Personal Excellence – High degree of integrity, comfortable speaking up for what is right as well as reporting/raising risks and concerns.Collaboration & Relationship Skills – strong relationship management and conflict resolution skills. Consistent record of positively collaborating with and influencing partners in a matrix environment to achieve outcomes without direct responsibility.Comfortable challenging the status quo to drive alternate solutions and testing new ideas to meet customer needs.Learns from mistakes and setbacks; demonstrating resilience.High Energy/Flexibility – Must be a highly motivated self-starter working with a sense of urgency.

Preferred Qualifications:

Knowledge of American Express products and business operations.Tech savvy and experience of delivering via the SAFE Agile methodology.Proven track record of delivery in a matrix environment, dealing with multiple collaborators.

 

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

 

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.