At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 

The Streaming Team manages various internal company events globally. This role will function as an Events Service Delivery, Operation and Training Subject Matter Expert (SME) within the Live Events Streaming team.  The role will operate live events, review and enhance event execution processes, drive success through metrics, and communicate with partner teams to ensure that show locations are outfitted and leveraged to deliver the highest quality presentations. They will work closely with the engineering team to ensure availability and optimization of the Content Delivery Network (CDN) and provide technical production oversight of key event origination locations. This role will also assist in the ongoing development of tooling & equipment standards, including design support and administrative integration of hardware and software infrastructure required to run the streaming portfolio.

 

How will you make an impact in this role?

 

Key responsibilities include:

Provide production and technical leadership in the execution of all phases of livestream event supportLead the planning, execution, and delivery of virtual, onsite, and hybrid event productionsDrive success through meticulous collection, analysis, and communication of pertinent metricsProvide programmatic oversight of event delivery training programsAssert operational oversight of customer engagement platformsPerform core technical duties to maintain active infrastructure implementations, new deployments and auxiliary technologies related to dynamic infrastructure platformsDevelop and execute detailed test plans for new technology implementationsParticipate in troubleshooting event and platform related issues including, capacity and availability issues, moves/adds/changes, server software installation and configurationProvide Planning, Technical, and Operations support for live-streaming events and asynchronous video projectsSupport live events as streaming operatorDeliver top-tier partnership to internal and external project stakeholders and team membersContribute to the creation of technical designs, implementation plans, and documentation recordsAddress vendor-management and security compliance tasks as assignedUtilize your working knowledge of industry trends to make recommendations for innovations in processes, systems, and infrastructure solutions

 

Education & Experience:

Minimum 7 years experience operating live and/or broadcast eventsAND/OR Minimum 5 years experience in technology infrastructure engineeringBachelor’s Degree in technology, related field, or equivalent experienceExperience with various production systems and components required for video capture, audio capture, communication, recording, et al.Experience managing enterprise streaming platforms, videoconferencing, and virtual events toolsExperience working with network, server, and information security fundamentalsExpert knowledge of principles applicable to AV fundamentals such as audio signal path, routing, AVoIP, and NDIHigh proficiency user of MS Office Product Suite products including PowerPoint, Excel, OutlookStrong email and verbal communication competence Ability to remain calm in high-pressure situationsQuick thinker; capable of changing course when necessary Familiarity with a variety of software video editing solutions, iMovie, Adobe Premiere, Final Cut ProHigh capacity for multi-tasking – Ability to monitor and respond to multiple active windows at once; ability to track and communicate progress on multiple projects simultaneouslyMeticulous attention to detail

 

Range of Impact/Influence:

Autonomy: Accountable to deliver quality and on-time work while working independentlyHigh visibility: Sr level leader exposure during the operation of events

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.