At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. **Job Summary** Iron Mountain is looking for a positive and professional **Customer Care Professional** to join our growing team. In this role, you will be our customers’ first point of contact, responsible for delivering a best-in-class customer experience. Our professionals are the faces of Iron Mountain, responsible for building and maintaining the trust and relationships established with every one of our customers. You will act as a dedicated partner to our clients, resolving issues from start to finish while ensuring that every interaction is handled with empathy and integrity. This is an opportunity to join a winning team that embraces diversity, innovation, and global connectivity. **What You’ll Do** **Customer Relationship Management** + **Build Trust:** Establish sustainable relationships through open, interactive, and proactive communication. + **End-to-End Resolution:** Partner with customers to address concerns and resolve issues from the initial contact through to the final follow-up. + **Advocacy & Empathy:** Exemplify a "customer-first" mindset, using empathy to navigate complaints and provide appropriate solutions or alternatives within defined time limits. **Operational Integration** + **Team Collaboration:** Understand how assigned duties integrate with the wider team and cross-functional departments to ensure a seamless service experience. + **Problem Solving:** Recognize and solve typical problems within your work area independently. You will evaluate and select solutions from established options to impact team quality and information accuracy. + **Process Excellence:** Utilize CRM systems and internal tools to track interactions, ensuring data integrity and follow-through on all customer commitments. **What You’ll Bring** + **Experience:** 3–6 years in a Customer Care or Account Management role. A proven track record of over-achieving performance quotas or service metrics is highly desired. + **Technical Skills:** * **Data Proficiency:** Mandatory basic **Excel** skills, including VLOOKUP, Pivot Tables, Conditional Formatting, and basic formulas. + **System Savvy:** Proficient in Microsoft Office, Google Suite, and CRM systems. + **Communication:** Strong phone handling skills and active listening abilities to manage diverse client temperaments. + **Critical Thinking:** Strong organizational and time-management skills with the ability to manage priorities in a rapidly changing environment. + **Core Values:** A commitment to IRM company values: _Act with Integrity, Own Safety and Security, Build Customer Value, Take Ownership, and Promote Inclusion and Teamwork._ Category: Customer Support Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0098840