We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you’ll be doing** As a Senior Associate, Regulatory Complaints, in CIBC’s Regulatory Complaints Team, you will be responsible for working to effectively to investigate and respond to client complaints of a regulatory nature. You will recommend corrective action across multi-segment lines as it pertains to regulatory requirements. In this role, you will apply advanced understanding of inherently high-risk processes and regulatory requirements for licensed Registrants; utilize strong problem-solving skills to investigate, analyze, and provide informed recommendations on compliance issues; quality operational controls, risk assessment, and control activities. You will use independent judgement to determine methods and approaches to work, liaising with internal and external sources to obtain, provide, verify, and discuss information and best practices. Acting as a resource integrator for your area, you will independently document findings of research, analysis, and calculations, developing models, detailed plans, reports, findings and conclusions for use in the decision making process. _At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._ The expected annualized base salary range for this role is $76,000 to $88,000. The base salary is determined by a variety of factors, including the candidate’s skills, experience, and job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles. In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program. We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process. **How you'll succeed** + **Relationship Management** – Support the relationship management activities for the assigned Line of Business, in partnership with the Director, Regulatory Complaints Team. Partner and interact with peer and one up levels within the Line of Business, and 2nd and 3rd Lines of Defense. Investigate and respond to client complaints which are regulatory in nature. Act as lead to investigate the regulatory complaint, interview the client along with other business contacts, and provide clients with a written response within the prescribed regulatory guideline of 90 calendar days. Responsible to provide recommendations to the Senior Manager of Regulatory Complaints and Branch Managers for client resolutions along with root cause analysis. + **Risk Assessment** – Identify potential risk and control issues and then participate in risk assessment activities and discussions. Perform detailed risk assessments and root cause analyses on control gaps and operational losses. Compile, synthesize and summarize results of risk assessments. Map business control processes; identify potential failure modes and control gaps. Liaise with regulators, internal and external counsel and CIBC Client Complaints & Appeals Office regarding escalated complaints and legal actions. Respond to all regulatory queries in an accurate and timely manner. Develop and maintain strong relationships with the various regulatory organizations. Identify areas of exposure requiring action and work with management to implement recommendations. + **Project Management** – Participate in business, governance and regulatory projects to identify risk and control issues. Consult on new initiatives from a risk and controls perspective. Develop high level requirements for control processes and gaps within projects and new initiatives. Analyze and/or develop changes to control processes or procedures. Support all activities for the execution of the Control Framework requirements. Support development of remediation action plans. **Who you are** + **You can demonstrate experience.** In investment regulatory supervision, investment compliance, and/or investment advisory roles within the Financial Services or Banking sector. Bilingual English & French is considered an asset. + **You’re a certified professional.** You have current accreditation and good standing in the Canadian Securities Course (CSC) and either the Branch Manager’s Course (BMC), Investment Dealer Supervisors Course (IDSC), and/or Branch Compliance Officer (BCO) Course. + **You're passionate about people.** You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. + **Your influence makes a difference.** You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. + **You give meaning to data.** You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. + **You understand that details matter.** You notice things that others don't. Your critical thinking skills help to inform your decision making. + **Values matter to you.** You bring your real self to work and you live our values - trust, teamwork, and accountability. \#LI-TA **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). + We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 21st Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Business Controlling, Client Service, Compliance Monitoring, Group Problem Solving, Project Management, Regulatory Requirements, Risk Management Assessment, Work Collaboratively At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.