Description de l'entreprise Publicis Re:Sources is the backbone of Publicis Groupe, the world’s most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 5,000+ employees in over 66 countries. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at http://www.publicisresources.com/. Descriptif du poste We are seeking a Specialist to join our dynamic and highly motivated team, operating in a challenging yet rewarding environment. The ideal candidate will be an integral part of our global team, engaging directly with internal clients and occasionally with external clients. We expect applicants to bring creativity, innovation, and a strong sense of teamwork. Additionally, they should be adept at thriving in a fast-paced environment, delivering Level 3 technology support and administration for the IT Infrastructure Network and Security Operations Team. The role will encompass technology support for both network and security technologies, ensuring robust and seamless operations Responsibilités 4-6 years hands-on experience in implementing advanced security solutions using Palo Alto Firewalls in large enterprise networks. Proficiency in driving complex troubleshooting across firewalls, network devices, and variety of user endpoints. Hands on experience in managing security on public cloud(s) [preferably MS Azure]. Lead the deployment, configuration, and integration of Palo Alto Firewalls in diverse network environments. Maintain comprehensive documentation of network and network security architecture and configurations. Support Level 2 Help Desk tickets for Network and Security operations. Installing and configuring Check Point firewalls, setting up virtual private networks (VPNs), and performing routine upgrades. Monitor security devices and applications for performance problems and provide troubleshooting support for clients / end users. Working knowledge with the following technologies – Cisco data center class switches (Nexus 9K, 7K, & 2K switches), Cisco Catalyst 9500/9400/9300/9200 Series, Cisco routers and DNS & DHCP Management Qualifications Solid understanding and overall, 8-10 Years of hands-on experience, at least 4-6 years’ experience with Palo Alto & Check Point firewalls. Familiarity and working knowledge with Cisco routers and switches etc. Prioritizing tasks and projects across multiple teams and technologies. Ability to manage projects, expectations and scope effectively. Superior customer service and support skills. Outstanding communication skills over the phone, in email and in person. Willingness and ability to ramp-up quickly on new technologies and often without direct training. The candidate should have bachelor's degree or advanced preferred. Palo Alto and Cisco certification is preferred but not mandatory. Existing IT support skills and experience commensurate with position requirements. Informations complémentaires Rejoindre Publicis Groupe, c’est : Pouvoir télétravailler jusqu'à 2 jours par semaine La possibilité de travailler dans le monde entier jusqu’à 6 semaines continues chaque année à partir d’un an d’ancienneté (Programme Talents Work Your World) Se former tout au long de son parcours professionnel grâce aux 30.000 modules accessibles en e-learning et comprenant des certifications en partenariat avec LinkedIn Learning sur la plateforme propriétaire Marcel Viva La Différence ! Cette philosophie de Publicis Groupe témoigne depuis toujours de notre engagement pour la diversité et de la conviction que nos talents sont notre plus grande richesse et notre meilleur atout. Nous valorisons ainsi toutes les singularités, sans distinction d’âge, de sexe, de couleur de peau, d’origine sociale, de religion, ou d’orientation sexuelle… seules la compétence et l’énergie comptent ! Nous encourageons toutes les candidatures qualifiées et seront ravis d’accompagner tout au long du processus de recrutement, de manière personnalisée un.e candidat.e en situation de handicap qui en ferait la demande. Publicis France est engagé pour l’égalité des chances et l’équité d’opportunités pour tous et toutes.