The Senior Associate, HR Shared Service, working under general supervision, is responsible for applying existing organizational practices and procedures for the administration of human resources functions, encompassing HRIS, compensation, benefits, staffing, and compliance with legal regulations, in a timely manner. The role delivers exceptional customer service to new hires and managers during the onboarding process, as well as addressing internal and external inquiries related to HR programs and initiatives. The role applies research, information gathering, analytical and interpretation skills to a variety of problems of moderate scope and complexity to foster a compliant and ethical work environment. The role also contributes to the enhancement of HR processes and the successful execution of special projects, all while maintaining accurate employee information in the HR database.

Education: Bachelor’s in Human Resources, Business Administration, Organizational Development, or a related discipline. Experience: Minimum of 1 year of work experience in Human Resources Shared Services Center (HRSSC) environments.

Preferred Qualifications:

Prior exposure to Payroll, HRSSC processes across US/CAN (preferably)

Skills We Value:

Collaboration & Teamwork Time Management Adaptability & Learning Agility Accountability/Ownership Attention to Detail Quality Mindset Problem Solving Customer-service Orientation Analytical Thinking Critical Thinking Communication Initiate and oversee Leave of Absence, Terminations and Personal Data requests within vendor systems and employee´s request. Accurately document case resolutions and manage employee data, including processing transactions, archiving data, and retaining records. Collaborate effectively with HR functional partners and COEs to ensure precise handling of requests and smooth cross-functional coordination. Review and manage employee payroll and pay-related changes within HR systems. Meet or exceed established team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Promptly address customer requests and escalations, providing thorough analysis and support. Ensure strict compliance with corporate data administration and security standards for all Leave of Absence Terminations and Personal Data transactions. Lead quality control efforts through transaction audits and implement remedial actions. Proactively identify process gaps and engage stakeholders to develop and implement effective solutions. Adapt to evolving processes and organizational changes, ensuring HRSSC documentation remains current. Drive continuous service and process improvements to enhance efficiency and the overall employee experience. Work collaboratively with diverse internal teams and third-party vendors to achieve team objectives. Develop and maintain expert knowledge in and related HR functional areas, championing improvements that positively impact employees. ⁠Ensuring accuracy in transactions submitted to the main HR system is critical for operational efficiency