About the Team

The Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy and a positive Consumer, Merchant and Dasher experience. Our Dasher & Logistics owns initiatives that touch all parts of the Dasher life cycle ranging from supply & demand, cost & quality, Dasher pay, Dasher retention, order batching and beyond. We care about metrics like delivery times, cost per order, dasher compensation, cancellations, missing items and many more! 

About the Role

The Senior Associate, Dasher & Logistics Delivery Excellence Strategy & Operations role is for individuals with an ownership mentality who enjoy tackling complex problems, developing innovative solutions, collaborating across teams, and executing to bring strategies to life.

In this role, you will analyze business performance, identify opportunities for improvement, and work with cross-functional partners (Internally & Externally) to enhance our operations. You will help ensure we deliver a high-quality experience to all sides of our marketplace, balancing efficiency, cost, and stakeholder satisfaction.

You’re excited about this opportunity because you will…
Analyze – Break down data to identify trends, uncover pain points, and get to the lowest level of detail to inform decision-making. Experiment – Use a data-driven approach and market knowledge to identify opportunities, run tests, and continuously improve our operations. Influence – Work cross-functionally with teams such as Product, Analytics, Engineering, and Marketing to bring solutions to life. Grow professionally – Gain exposure to multiple sides of the business, own special projects, and expand your scope over time. We’re excited about you because… You have 3-4 years of work experience in banking, consulting, business operations, strategy, operations, technology, startups, STEM fields, or related areas. You’re analytical – able to structure and execute analysis, identify insights, and make data-driven recommendations. You’re proficient in Excel or Google Sheets, have advanced SQL skills, and can manage complex datasets. You’re a problem solver – able to translate high-level goals into actionable plans. You’re comfortable communicating with stakeholders internally and externally to drive projects forward. You’re a self-starter – able to thrive in a fast-paced, evolving environment. You have a Bachelor’s degree in a related field.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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