As a Senior Product Associate in our Small Business team, you will be responsible for development and management of innovative, value-add benefits that enhance our customer’s experience. As the voice of the Small Business customer, this person is responsible for end-to-end product management—from concept to launch. You will work closely with cross-functional teams, including engineering, design, customer service, marketing and sales, to ensure the successful delivery of new solutions that drive customer value and help achieve business growth.

Job Responsibilities

•              Develop and execute product strategies that align with Small Business Card’s vision and goals.

•              Conduct market research and analyze customer feedback to identify opportunities for  enhancements and new offerings.

•              Lead product development initiatives from concept to launch, ensuring timely delivery and high-quality standards.

•              Define new features, gather requirements and create user stories for back-end and front-end services. 

•              Define and monitor performance, identify enhancements and create remediation plans.

•              Communicate product vision and updates to internal teams and external partners.

•              Manage product backlog, ensure agile metrics, and support production, issue resolution and prioritization.

•              Stay informed about industry trends and competitor activities to maintain a competitive edge.

•              Collaborate with cross-functional partners to ensure a strong risk and controls environment.

Required qualifications, capabilities, and skills

•              Minimum 5 years of experience in financial services, digital, product management, or Agile software development.

•              Passion for understanding customer needs and building digital products.

•              Ability to think strategically and connect details to the bigger picture.

•              Proven success in collaborating and influencing decisions with multiple stakeholders.

•              Proven track record of managing risk and controls.

Preferred qualifications, capabilities, and skills

•              Experience in the finance industry including card, digital wallets and/or e-commerce.

•              Strong knowledge of APIs, open banking, and engineering practices.

•              Master’s degree in computer science, Business Management, or a related field.