We're looking for a Senior Applications Support Engineer to join our Technology Team based from the NEXT Head Office in Leicestershire!

 

The Role:

 

Take on our most complex technical challenges and lead the evolution of our online systems. At NEXT, we serve over 8 million customers globally, and as a Senior Application Support Engineer, you will be the technical lead ensuring their experience is seamless. 

 

This role is about more than maintaining stability; it is about pushing boundaries and using your expertise to solve the intricate puzzles that come with high-traffic, global web applications. You will work with high levels of autonomy in a culture that values your shared expertise. Whether you are leading a major incident response or mentoring the next generation of engineers, your impact will be felt across the entire business.

What You’ll Take On:

Solve Complex Incidents: Take ownership of major incidents, leading technical investigations and communicating clearly with the business to restore services.Drive Problem Management: Lead blameless post-incident reviews to identify root causes and implement preventative actions. Enhance Observability: Use Dynatrace and Grafana to build advanced dashboards, providing deep visibility into our website health. Automate and Innovate: Develop scripts using PowerShell or Python to eliminate repetitive tasks and build self-healing systems. Collaborate with Product Teams: Partner with developers to define service level objectives and design observability for new features. Mentor and Lead: Provide technical guidance to junior analysts, ensuring our collective knowledge continues to evolve.

 

What You’ll Bring:

 

Technical Mastery: Strong expertise in website architecture and high-traffic, public-facing cloud components. Analytical Excellence: Advanced SQL skills and the ability to use data to diagnose complex systemic impacts. Operational Agility: Proficiency with ITSM tools and a calm, objective approach when working under pressure. Influential Communication: The ability to explain intricate technical issues clearly to everyone, from senior management to non-technical teams. Strategic Initiative: A self-starter mindset with the ability to propose new processes that improve our operational efficiency. Collaborative Spirit: A passion for sharing knowledge and working without egos to achieve the best outcomes for our customers.

 

We build on success and learn from every challenge. You will be part of a team that encourages you to own your work, take calculated risks, and help the business grow. 

 

We know everyone is at their best when they are being themselves, so you will find a supportive environment where your unique perspective is valued. 

 

Ready to lead our technical evolution? We would love to hear from you!

 

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