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Role Overview:

This role plays a critical role in delivering high-quality compliance, reporting, and certification services across JLL's global sustainability services client portfolio, with a focus on the EMEA region. Operating within the Analytics Services Team and matrix reporting accountability to business partners, this position combines technical expertise in ESG frameworks and green building certifications with strong project management capabilities to support multiple client accounts simultaneously.

Compliance & Reporting Delivery:

Manage end-to-end delivery of sustainability compliance and reporting projects for clients across multiple ESG frameworks including GRESB, CDP, TCFD, GRI, SASB, DJSI, and emerging regulatory requirementsCoordinate data collection, validation, and submission processes to ensure accuracy and timely delivery of all reporting obligationsDevelop detailed understanding of client-specific reporting requirements and translate these into actionable data collection and analysis plansPrepare comprehensive compliance reports and documentation that meet both internal quality standards and external framework requirementsMonitor evolving ESG disclosure regulations and proactively advise internal teams and clients on compliance implications

Certification Project Management:

Manage end-to-end delivery of green building certification projects including BREEAM, LEED, WELL, NABERS, and other operational and design & construction rating systemsCoordinate all certification activities from initial registration through documentation submission, review responses, and final awardDevelop detailed project plans with clear timelines, milestone tracking, and stakeholder accountabilityOversee certification portal administration including uploading documentation, tracking progress, and communicating with rating system administratorsProvide strategic recommendations on certification pathways that align with client sustainability goals and operational realities

Data Management & Quality Assurance:

Oversee data governance activities to ensure completeness, accuracy, and consistency of sustainability performance data across client portfoliosMaintain and enhance data management protocols aligned with best practices and framework-specific requirementsDevelop and maintain robust validation processes to ensure reporting and certification integritySupport migration and integration of client data into sustainability reporting platformsImplement quality control procedures to ensure accuracy and completeness of all submissions

Stakeholder Management & Communication:

Serve as primary point of contact for compliance, reporting, and certification matters with middle management stakeholdersFacilitate effective communication between data providers, internal teams, building operators, designers, contractors, and external auditors or verifiersConduct stakeholder workshops and meetings to explain requirements and align project teamsPrepare clear, accessible presentations and reports that translate complex compliance and technical requirements for diverse audiencesBuild strong working relationships with client teams to ensure seamless project delivery and high satisfactionCoordinate with cross-functional JLL teams including Facility and Property Management, Technology, Operations, and Sustainability Consulting to align delivery activities

Technical Compliance & Documentation:

Develop deep understanding of ESG reporting frameworks and certification system requirements, credit interpretations, and documentation standardsReview building performance data, operational practices, and design documentation to assess compliance with certification criteriaPrepare comprehensive documentation packages that demonstrate credit achievement and regulatory compliance with supporting evidenceRespond to reviewer comments and queries, coordinating with stakeholders to provide clarifications and additional informationEnsure all submissions meet quality standards and maximize outcomes within client budgets and timelines

Project Coordination & Process Management:

Manage multiple concurrent reporting and certification projects with competing deadlines and interdependent deliverablesDevelop and maintain detailed project plans, timelines, and tracking systems to ensure milestone achievementOrganize and lead stakeholder meetings to drive progress and resolve issues proactivelyDocument standard operating procedures and best practices to enhance team efficiency and scalabilityMaintain detailed tracking systems for portfolios including status, deadlines, and risk factorsSupport onboarding of new clients and transition activities to ensure smooth integration into ongoing services

Team Collaboration & Development:

Work collaboratively within the Analytics Services team and with global certification teams to share knowledge and optimize delivery across accountsProvide guidance and support to junior team members on technical compliance, reporting, and certification mattersContribute to training materials and knowledge management systems that enhance team capabilitiesParticipate in continuous improvement initiatives to enhance service quality and operational efficiencySupport team resource planning and allocation to optimize delivery across accounts

Key Skills & Experience:

3-5 years of experience in sustainability reporting, ESG compliance, building performance, project management, or relatedFamiliar with key ESG reporting frameworks and legislation such as GRESBKnowledge of operational and/or design & construction certification schemes (BREEAM In-Use, LEED O+M, WELL, NABERS) and management systemsCertification credentials (BREEAM Assessor, LEED AP, WELL AP) highly desirableAdvanced proficiency in Microsoft Excel, Office suite, data management tools, and certification portal systemsProven ability to manage multiple projects simultaneously with meticulous attention to detailExcellent written and verbal communication skills with ability to explain technical concepts clearlyStrong organizational and time management capabilities with process-driven approachExperience with sustainability data platforms, environmental reporting software, building performance and operations preferredUnderstanding of GHG emissions accounting, building operations, sustainability performance metrics, and environmental management systemsDemonstrated ability to work effectively in cross-cultural, global team environmentsProblem-solving mindset with proactive approach to identifying and resolving issuesEffective stakeholder engagement skills with ability to build productive relationships

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

0

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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