At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The Cobrand Partnership Team oversees marketing for our US Consumer cobrand products.

The Senior Analyst, Delta Marketing Capabilities & GTM sits within the Cobrand Partnership Marketing Team within Consumer Marketing Services, which is focused on driving growth and engagement amongst our largest cobrand partner products.

This is a key position in the fast-paced and dynamic environment of US Consumer Marketing. This individual will be responsible for developing and supporting the strategy for Delta partner marketing capabilities and driving the innovation pipeline for mature high value cobrand portfolio. They will collaborate closely with internal cross-functional teams and external Delta partners to define and execute winning, forward-looking marketing capability needs and strategies. In this role, they will work directly with the Delta partner marketing acquisition and customer marketing teams to guide a robust pipeline of technology initiatives through to successful completion. Additionally, they will partner extensively with internal teams – including marketing analytics, NPD, and platform & tech teams – to ensure projects stay on track and meet committed launch timelines.

Responsibilities include:

Support vision and development of new marketing capabilities and revenue driving treatments based on an intimate knowledge of the customer, business and technology

Lead coordination and go-to-market execution across the Delta partner marketing ecosystem

Critical participant in concept development, feasibility assessment and end-to-end customer experience design

Work directly with our internal and external Delta partners to ensure alignment and commitment of partner needs in capabilities and GTM development

Understand business goals and customer needs, and identify creative ways to leverage capabilities and develop new solutions to meet those needs

Drive products through development, testing and launch, advocating to achieve the best outcomes

Partner closely with Capabilities Planning team to continuously improve the investment planning and product development processes to drive greater efficiency, agility, and effectiveness

Collaborate and negotiate with internal partners, such as Marketing, Risk, Legal, Compliance, Technology, Web, Mobile and more to define and pivot product needs

Qualifications:

Deeply inquisitive, enjoys creative problem solving, has a strong attention to details and a can-do attitude and enjoys working at the intersection of tech and business.

Solution-oriented, results-driven, and show up with passion and enthusiasm.

Comfortable working in an innovative and fast-paced environment and can simultaneously drive multiple projects– you are a self-starter, organized, appreciate the details, and hold yourself accountable for delivery.

Strong end-user focus and understanding of customer empathy.

You make sound decisions, even in the absence of complete information. You rely on a mixture of analysis, wisdom, experience, and judgment when making decisions using appropriate decision-making criteria and principles.

Curious with an Enterprise mentality – you connect the dots and you ask impactful questions. You are not consensus-driven; you thoughtfully, respectfully, and confidently challenge ideas you disagree with.

Proven ability to work with ambiguity and pivoting business needs & requirements

Bachelor’s Degree plus 3-5 years’ experience in product development or related function. Prior experience in marketing a plus.

Experience working with partners, both internal and external to ideate and define business; prioritizing features based on business / customer value and feasibility, conducting product owner test validations

Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.