At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Overview of the Business

US Consumer Services (USCS) is responsible for growing our consumer business in the US, strengthening our leadership position in the premium space, and delivering exceptional, differentiated customer experiences.

The Proprietary Products, Rewards, and Benefits (PPRB) team is part of US Consumer Services and responsible for making membership essential through the delivery of relevant, differentiated, world-class products and benefits that drive demand and inspire cardmembers to deepen loyalty. The Membership Rewards team is responsible for the management, economics, engagement strategy, operations and customer experience of our proprietary rewards program, Membership Rewards. 

Function Description

This position is in the MR Program team supporting the various Loyalty and Benefits teams across the enterprise.  The key objective of the role is to identify opportunities in the core Membership Rewards (MR) program to drive balanced economics while deepening the relationship of customers with American Express through best-in-class strategic analytics and data sciences. As part of team of technical and data experts, the incumbent will be responsible for providing deep insights into the different offerings of the program while identifying opportunities to enhance them, finding business transformation opportunities, and creating pilots for new innovative offerings. The team will also play a critical role in working with technology partners to specify the best data strategy for this important data asset for the company. 

Purpose of the Role

The Rewards Integrity team is responsible for the identification, prevention, and recovery of financial losses. 

Job Responsibilities

The incumbent will collaborate with a high performing team responsible for managing the end-to-end risk management strategy, ensuring solutions are in place to balance loss reduction and customer experience.  The incumbent will -

·       Devise strategies to uncover and mitigate emerging risk trends

·       Flawlessly execute actions to prevent and recover losses

·       Provide analytical insights to develop business rules, strategies, and capabilities to control risk

·       Collaborate with a wide list of partners across different business verticals GCSG, GCS, Risk, Marketing, GCO, and Compliance teams to derive strategic insights, provide thought leadership into key findings and actionable recommendations to influence business strategy.

·       Monitor the impact of risk controls and develop strategies to ensure a positive customer experience.

 

Critical Factors to Success

Business Outcomes:

Develop a learning mindset & have an ability to see & improvise on the end-to-end processes & capabilities.

Attention to detail, ensuring flawless execution of strategy and ensuing processes, delivering the highest quality output for internal stakeholders and customers.

Develop a growth mindset, to identify the next big opportunity in the business or capabilities, to enhance efficiency & efficacy of the strategy.

Leadership Outcomes:

Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

Demonstrate learning agility, make decisions quickly and with the highest level of integrity

Lead with a growth mindset and deliver the world’s best customer experiences every day 

Experience

1-3 years of relevant experience in analytics domain

Preferred: Experience in the Rewards Analytics business

Academic Background:

Bachelor's / Masters in Statistics/Mathematics/Economics/ Engineering with relevant experience

Preferred: Post Graduation in Statistics/Mathematics/ Economics/Engineering/Management

Functional Skills/Capabilities

Analytics, Insight & Process Management

Technical Skills/Capabilities

·       Python, SAS, SQL, Hive, PySpark

·       Advanced Statistical Techniques

·       Advanced Excel

Behavioural Skills/Capabilities

Demonstrate enterprise Leadership Behaviours

·       Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

·       Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

·       Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.