At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

How will you make an impact in this role?

The successful candidate will be responsible for supporting on the development and leading the execution of marketing strategies to drive sustainable spend growth from tenured (1+ year) customer segments. This team will work in partnership with Analytics, Product and Merchant teams to develop and execute customer growth strategies, measure their effectiveness and continuously optimize our impact and efficiency.

Responsibilities:

Grow tenured customer billings (organic billings) and share of wallet to drive spend revenue growth.

Develop and execute marketing strategies to drive sustainable spend growth with healthy return on investment via customer marketing campaigns.

Develop and implement marketing strategies for the Amex Offers platform, informed by analysis determining what is effective in sustainably growing customer spend via Amex Offers engagement.

Execute end-to-end marketing campaigns.

Manage relationships with key internal partners (local and central stakeholders and teams) and external partners (creative agencies).

Analyze, understand and report on customer growth metrics (Organic Billings, Share of Wallet, campaign and channel results) and partner with analytics teams to identify insights to leverage in developing data driven strategies to grow customer spend.

Minimum Qualifications

Ability to lead projects from start to finish, manage multiple workstreams, collaborate with key partners, and meet deadlines with enthusiasm and attention to detail.

Experience in execution of end-to-end marketing strategies and campaign management.

University Degree (preferably Business/Marketing) with minimum 2-3 years of product management or marketing work experience.

Proficiency in MS Office, notably Excel, Word and PowerPoint.

Preferred Qualifications

Proven self-starter with a demonstrated ability to take initiative, drive results and champion a project from conception through implementation and evaluation.

Customer-centric mindset, with proven ability to craft initiatives, programs and campaigns that appeal to customers, merchants and internal business partners evaluation.

Proven ability to analyze data sets; demonstrate critical thinking and problem-solving skills.

Strong oral and written communication skills; emphasis on proposal development and the creation/delivery of effective presentations.

Proven ability to lead change and set priorities, with capacity to be flexible and adapt with new opportunities.

Passion for driving results.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”).   If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.