GENERAL SUMMARY: 

Under direction of the Project Manager or the Director, develops and implements a comprehensive program to analyze data and effectively report information to a variety of customers. The customers and end users of this support service include executive leadership, internal customers, the Board of Trustees, System leadership and external oversight/regulatory bodies. This position generates reports and supports comparative database maintenance regarding strategic and operational performance for performance review, operational effectiveness and improvement efforts.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Collaborates with clients and leadership to define project goals and objectives, determine information needs and develop a process to deliver actionable research and recommendations.Works with internal business customers and cross-disciplinary teams to determine data needs and to enhance the use of customer analytics. Collaborates internally to ensure intelligence is shared with appropriate groups and individuals.Explores and recommends growth strategies utilizing extensive data analytics processes.Integrates customer data from multiple sources to develop reports and other information tools. Provides necessary research and analysis to support strategic growth and retention initiatives.Creates and updates comprehensive customer models including, but not limited to, existing membership reporting, growth projections, forecast projections and data trends.Other duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

Bachelor’s degree, required.Minimum of 3 years of experience in extensive data analytics, required.Minimum of 3 years of experience in extensive data analytics in Health Insurance or Healthcare industry, preferred.SQL and Power BI skills required. Additional Information Organization: HAP (Health Alliance Plan) Department: Mkt Strategy & Customer Analyt Shift: Day Job Union Code: Not Applicable