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Performance objectives

Optimisation of the Corrigo platform to provide efficiency, performance and quality data

Ensure compliance to Data Governance Policies and Procedures

Drive behaviour of account team toward Corrigo best practice work flow

Identify operational gaps and provide recommendations accordingly

Assist account director in achieving account objectives and overall account performance

Manage stakeholder communications and maintain long term healthy customer relationships with client and internal teams

Duties & Responsibilities

The CSC Service Team Senior Analyst is responsible for:

Key Relationships

Serve as single point of contact for Central Corrigo Team in the use and optimisation of the Corrigo platform

Be the right hand person to the account leadership on systems and workflow performance.

Perpetual training and coaching of ops teams to ensure Corrigo workflow proficiency is at a high level across the board.

Build effective working relationships with the broader Corrigo Champions community and be a key contributor in Champions forums.

Work closely with Supply Chain to ensure integrity and performance of the account vendor network

Work with regional Business Intelligence team to support BI reporting

Maintain relationship with finance to ensure seamless integration with JLL Finance systems

Platform Optimisation

Closely monitor key performance metrics and lead change and improvement where required.

Continually explore and promote workflow improvement opportunities, ensuring interaction with and approval from the platform governance team where required.

Ensure account solutions and processes are compliant with SOCR requirements and APAC agreed standards as per CSC processes.

Provide basic workflow solutions to issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve

Ensure implementation of all software upgrades and appropriately leverage new features within business operations.

Solution Development

Support the account leadership to deliver Corrigo solutions for your respective account, in consultation with key account staff and Corrigo support where required.

Work Closely with Technical Team with regards to Database Updates and Design

CSC Business As Usual Support

Provide recommendations for process improvement and implement changes on processes accordingly

Coordinate resolution for all levels of escalated issues

Conduct New Hire and Refresher Training sessions

Participate in professional and personal development programs

Adhoc tasks assigned such as facilitation / organizing boot camps, weekly forums and the like

Key Focus Areas

Data Administration

Perform data administration and system configuration tasks in Corrigo account instances, in the following areas

Users

Customer contacts

Property data

Space data

Work types (tasks)

Specialty dispatch

PM Schedules

RM Schedules

Equipment / Asset

Performance and Analysis

Reporting

Development and analysis of reports to monitor workflow performance and data integrity

Drive behavioural change on account to enhance performance metrics

Auto Assignment

Maximise rate of auto assignment and dispatch through intelligent analysis and maintenance of auto assignment tables and configuration

Perform data and workflow audits to find and fix gaps in the account instance

Provide recommendations for process improvement and implement changes on processes accordingly

Manage NTEs on tasks to balance cost control and efficient process

Required Skills & Experience

Proven aptitude for advanced use of business technology platforms

Knowledge and understanding of existing FM technology platforms is an advantage.

Logical thinker, with a proven ability to problem solve and deliver client solutions.

Ability to train and disseminate knowledge to a wide team.

Results driven and with a strong sense of ownership

Sound planning & organizational skills to prioritize work and meet tight deadlines

Ability to work well in a team environment with flexibility and is able to readily adapt to changing situations

Employee specification

Knowledgeable in Information Systems / Computer Science/ Computer Engineering / Business IT or other relevant disciplines

With 2-5 years’ experience in data administration

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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