We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you'll be doing** As a member of CIBC’s team, the Senior Analyst, Business Effectiveness is primarily responsible for providing business support to the Board Administrators for CIBC Parent Bank, BancorpUSA and CIBC Subsidiary Boards. As an intermediary between 3rd party vendor and Board Administrators, monitor the shared Mailbox for requests to add, modify and remove users and modify site settings received from Board Administrators. The Senior Analyst will be required to fully review and attest to requests before submission to the 3rd party vendor and overseeing completion as well as conducting quarterly user access attestations with Board Administrators. In addition to this primary responsibility, the successful candidate will be responsible for supporting the Business effectiveness of the Transformation & Operational Excellence team in Administration through a range of activities including business analysis, project co-ordination, relationship management and continuous improvement. The role applies comprehensive skills to assist with work packages and business analysis to drive initiatives that ensure the efficiency and effectiveness of the Administration lines of business. The Senior Analyst, Business Effectiveness makes decisions on their own work methods to prepare schedules for work activities, monitoring work progress, responding to changing priorities, adjusting work schedules accordingly and resolving obstacles. The role exercises independent judgement within defined procedures, regularly meeting with the business partners, documenting communications, processes, procedures and changes. The role applies professional, analytical and communication skills to maintain the momentum against a background of changing priorities. _At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **How you'll succeed** + **Board Services Business Support -** Support Board Administrators across CIBC Parent Board, CIBC ExCo, CIBC Foundation, CIBC Cayman, CIBC Caribbean, CIBC Mellon, CIBC Luxembourg and BancorpUSA as intermediary with 3rd party vendor, regularly monitoring a shared Mailbox for requests, questions or issues. + Review requests to add, modify and remove users and modify site settings received from Board Administrators, submit requests to 3rd party vendor and oversee completion. Conduct quarterly user access attestations with Board Administrators. + **Business Management -** Support the Transformation & Operational Excellence team, work in a fast-paced environment to effectively execute strategic priorities of varying complexity. Strong communication and presentation skills, both written and verbal, to support business, technology and 3rd party engagement, inclusive of executive communications. Identify and implement opportunities for improving the efficiency of processes. + **Project Delivery -** Support the delivery of priority projects, processes, reporting and work packages. Perform business analysis, document current and future state processes and create business requirements. Prepare presentation material and communications and partner on change management activities to support initiatives. + **Relationship Management -** Maintain professional relationships with multiple partners and clients through excellent interpersonal skills. Communicate proactively with colleagues to plan and organize work across stakeholders. Liaise with stakeholders to solicit their input into the development of new or enhanced business processes, and to ensure aligned operations and communications. + **Reporting -** Track progress and conduct analysis of data and reports. Support in the tracking and communication of performance metrics. **Who you are** + **You act like an owner.** You thrive when you're empowered to take the lead, go above and beyond, and deliver results. + **You understand that success is in the details.** You notice things that others don't. Your critical thinking skills help to inform your decision making. + **You embrace and champion change.** You'll continuously evolve your thinking and the way you work in order to deliver your best. + **You're driven by collective success.** You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. + **Your influence makes an impact** . You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. + **You're digitally savvy.** You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. + **Values matter to you** . You bring your real self to work and you live our values - trust, teamwork, and accountability. \#LI-TA **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 20th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Human Resources (HR), Process Improvements, Relationship Management, Teamwork At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.