At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Senior Analyst, Recruitment Process Strategy sits within the Talent Acquisition Center of Excellence (COE) and plays a critical role in strengthening and optimizing end-to-end recruitment operations. This role focuses on safeguarding candidate and organizational trust by improving the global careers site experience, management of external job boards, enhancing process governance, and identifying competitive opportunities through market benchmarking.

The Senior Analyst plays a key role in shaping how candidates experience our brand across the careers site and job boards. This role is responsible for maintaining, updating, and enhancing all site content ensuring accuracy, visual consistency, accessibility, and a compelling narrative aligned to our employer brand. The Senior Analyst also supports continuous improvements across recruitment processes by analyzing user behavior, identifying enhancement opportunities, and partnering with cross-functional teams to elevate the overall candidate experience.

Responsibilities:

Manage content enhancements across the global careers site, supporting new site features, integrations and end to end testingConduct ongoing audits and quality checks across internal and external processes to ensure adherence to global recruitment standardsProject manage complex, cross-functional initiatives across Talent Acquisition, Tech, Product, Risk and Legal partnersSupport the development and execution of the Talent Acquisition AI strategy by conducting AI research, documenting use cases, synthesizing insights, and creating materials to enable recruiter adoptionIdentify gaps or inefficiencies in the recruitment process and propose improvements backed by data and stakeholder insights to streamline workflows, and improve overall efficiencyManage job board strategy (LinkedIn, Glassdoor, Indeed)Ongoing research on recruitment best practices, talent market trends, to support strategic decision-making within Talent Acquisition

Track KPIs and manage reporting dashboards to measure the effectiveness of process controls and governance mechanisms

 

Minimum Qualifications

3+ years of experience in Recruitment Operations, Recruitment Marketing, Employer Branding or Risk Mitigation functionsStrong analytical skills with the ability to translate complex data into actionable insightsFamiliarity with applicant tracking systems (ATS), career site platforms, and digital analytics toolsExcellent written and verbal communication skillsAbility to influence stakeholders and manage cross-functional projects

Preferred Qualifications

Knowledge of fraud prevention, or process governanceFamiliarity with AI tools and emerging technologies

Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions