At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The B2B Events & Experiences team leads the strategy, design, and execution of high-impact in-person experiences across the US and International markets. Our portfolio spans industry conferences, proprietary customer engagements, go-to-market activations, executive programs, and strategic gifting initiatives, all designed to deepen relationships, strengthen brand equity, and drive measurable business growth. 

How will you make an impact in this role?

Reporting to the Director, International B2B Events & Experiences, the Senior Analyst, International B2B Event Operations will play a critical role in enabling the successful delivery of International B2B event programs. This individual will lead operational excellence initiatives across control management, supplier governance, compliance, and Centre of Excellence (COE) infrastructure to ensure programs are delivered efficiently, consistently, and in alignment with enterprise standards. 

This role is ideal for a highly organised, detail-oriented professional who thrives in a fast-paced environment and is passionate about building scalable processes that support high-performing marketing teams. 

Core Responsibilities:

Oversee key operational processes to ensure International B2B event programs are delivered efficiently, compliantly, and in accordance with enterprise risk standards. Partner closely with Operational Excellence and Compliance teams to implement and manage process controls that mitigate brand, financial, and reputational risk. Maintain documentation, governance frameworks, and audit-ready processes across the event portfolio. Lead third-party engagement processes, ensuring all suppliers and agencies are properly onboarded and compliant with enterprise requirements. Manage ongoing supplier oversight, including annual reviews, documentation tracking, and risk assessments. Manage and continuously evolve International B2B Events Center of Excellence resources, including the Experiential Toolkit supporting approximately 20+ customer events annually. Identify process improvement opportunities and implement enhancements that streamline execution and improve team efficiency. Serve as a trusted operational partner to the broader events team, proactively identifying risks and solutions. 

Minimum Qualifications

Significant experience in marketing operations, event management, customer-facing marketing, or a related field. Strong understanding of process management, governance, and risk mitigation in a matrixed environment. Exceptional project management skills with strong attention to detail and follow-through. Highly motivated and action-oriented, with the ability to manage multiple priorities and adapt in real time. Strong professional presence and interpersonal skills with the ability to collaborate and influence across teams. Excellent written and verbal communication skills. Demonstrated ability to handle sensitive information with discretion and operate with the highest level of integrity. University degree or equivalent experience. 

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.