We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a Senior Analyst, Enterprise Digital and AI strategy, you will help shape and advance Digital and AI strategy by enhancing enterprise maturity and enabling scalable digital capabilities. We’re looking to add a strong, practical voice to the table—someone who understands firsthand the contact centre experience. We believe that lived knowledge of client conversations and service challenges is critical as we design the future of our digital experiences.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. 

How You’ll Succeed

Enable new opportunities and our future: Assess market and emerging digital opportunities for increased revenue growth and enhanced client experiences, and stay relevant in advances within digital banking.

Ownership to meet objectives: Build stories, presentations, business requirements, support strategic work packages, and deliver robust business cases for proposed strategic direction and associated initiatives. Solicit feedback formally and informally from stakeholders and all lines of business to ensure ongoing leadership strength and momentum.

Collaboration & deep-dive: Deep-dive into channel strategies that drive profitable revenue growth, adoption and usage of digital channels to support meeting clients’ needs. Effectively collaborate with key partners and stakeholders across CIBC to develop unified digital banking platforms and capabilities.

Influence our future: Build deep expertise in foundational digital capabilities, sharing knowledge across the enterprise to advance exploration.

Who You Are

You have 3–5 years of on-the-phone or frontline contact centre experience and understand the tools, challenges, and nuances of client conversations. You’ve seen firsthand what makes a great experience—and what gets in the way.

You’re curious, proactive, and eager to learn. You bring energy and perspective and are excited to translate hands-on knowledge into strategic thinking.

You’re comfortable navigating ambiguity and know how to break complex problems into clear, imaginative solutions.

You understand the impact of enterprise digital change on the people delivering and receiving service. You advocate for improvements grounded in both data and lived experience.

You’re tech-savvy, adaptable to new tools, and committed to staying ahead of digital trends.

Values matter to you. You bring your real self to work and live our values—trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Analysis, Business Objectives, Campaign Development, Communication, Concept Development, Creativity, Customer Experience (CX), Design Processes, Digital Capabilities, Innovation, Strategic Initiative, Teamwork