Grow your career in a global FMCG organisation
Flexible work arrangement – 3 days in office, 2 days remote
Collaborative and dynamic work environment
Unlock Your Potential with Kraft Heinz!
The Senior Analyst Collections & Deductions ANZ supports day-to-day business processes, aligned with Kraft Heinz Australia and New Zealand stakeholders. The role leads a team member and collaborates with third-party BPO partners to drive process improvements and boost performance. As a key member of the GBS team, the Senior Analyst promotes Executional Excellence, Process Excellence, Innovation, and Business Value, reporting to the Group Lead – Order to Cash & Trade Finance and partnering with the Trade to Cash Manager ANZ.
The Company
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
Key position responsibilities include, but not limited to:
The role is primarily responsible for driving the following areas: ‘Collections’, ‘Deductions’, ‘Authorise and Manage Credit’, and ‘Cash Applications’, ‘Customer Master’.
First point of escalation for Kraft Heinz on Accounts Receivable matters (cash, credit, collections deductions and customer master)
Review and analyse reports from GBS
Drive working capital improvements in partnership with Kraft Heinz Treasury department and with support from Group Lead Order to Cash & Trade Finance.
Accountable for delivering Business Value targets associated with Invoice to Cash initiatives and other corresponding activity.
Responsible for ITC approvals including Credit Limit Reviews, Credit Hold Order releases and all other ITC approvals supporting daily OTC operations.
Play a support role on relevant project and technology implementations including SAP S/4 Hana, Integrated Business Planning, and other digital solutions
Apply understanding of assigned business process to identify gaps and propose continuous improvement measures
Liaise between GBS and Kraft Heinz on Service Level Agreements and Reverse Service Level Agreements and drive action plans to improve performance on both sides
Drive Service Performance Management reviews between business and GBS and improve reporting with GBS team
Work with Kraft Heinz and GBS on SOX testing schedule and audit support
Review local policies related to the Invoice to Cash area and implement processes in within GBS to standardize ways of working
Conduct training of GBS team on new ways of working
About you:
Understanding of Accounts Receivable processes
Minimum of 5 years of progressing work experience in accounts receivable area
Experience working in an operational capacity within GBS is preferred
Experience working with BPO or offshore teams is preferred
Experience operating in matrix/complex organisations
Experience managing multiple stakeholders and priorities
Experience participating in Continuous improvement initiatives
Strong customer service background
Positive, proactive can-do attitude
Attention to detail and high accuracy skills
Strong problem solving skills
Ability to work within a team environment
Ability to foster strong relationships with customers and sales teams
Benefits of working with us
Hybrid Working – Flexibility around when and where you work
Pay for Performance – industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package
Parental Leave – paid time off for both primary AND secondary caregivers
Leave Options – Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter
Novated Leasing
Great Place to Work certification in Australia and New Zealand
In House Training Programs
Corporate Discount Programs
Ready to make an Impact?
If you're passionate about creative leadership, eager to drive innovative campaigns, and enjoy collaborating with a talented team, we want to hear from you. Please submit your application soon, as we'll be reviewing them as they come in and may close the ad early. We're excited to meet our next Creative Lead and see the impact you can make!
Location(s)Freshwater
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.