Job Title: Senior Analyst, Client Success Management Job Description The Voice of the Customer (VOC) Analytics division of Concentrix is expanding and is looking for talented, analytical individuals with a strong client orientation. We are a vibrant team and we welcome candidates who will help us drive growth for our clients and the VOC business. **Key Job Functions:** **Survey Design and Project Management** * Develops survey instruments, leveraging established materials and custom enhancements * Performs quality control functions, ensuring minimal/no errors * Effectively manages projects through all phases, including initial launch * Collaborates effectively with project team members across functions **Client Servicing** * Monitors and communicates status (quality, timing, budget) of survey research programs to clients and internal stakeholders through all phases * Provides support to more senior team members on complex programs * Contributes to best practice development and download of best practices to clients Location: PHL Makati City - Glorietta Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**