At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** As part of our HR Digital and AI Transformation, the HR organization is advancing a bold, future-focused strategy to build a digital-first operating model that redefines how HR delivers value. Our vision is to harness the power of AI—particularly Agentic AI platforms—to create frictionless, personalized employee experiences, unlock innovation, and drive operational excellence. As a senior AI solution engineer, you will help drive intelligent automation across the employee lifecycle. This role focuses on building scalable, AI-powered HR solutions using platforms such as Moveworks, ServiceNow, Workday, Snowflake, Databricks and UiPath while leveraging advanced LLMs to enhance employee experience and operational efficiency. **Responsibilities may include the following and other duties may be assigned.** **AI & Automation Engineering** + Design and implement intelligent HR workflows and virtual agents using Moveworks, ServiceNow Virtual Agent, and Workday Extend. + Develop and optimize conversational AI experiences LLMs for HR use cases (e.g., policy Q&A, case resolution, onboarding support). + Apply prompt engineering and fine-tuning techniques to improve model performance and contextual relevance. **Platform Configuration & Customization** + Configure workflows, business rules, and data models in ServiceNow , Workday and other HR systems and applications + Integrate agentic platforms with core HRIS systems (e.g., Workday, SuccessFactors) and third-party tools via REST APIs, webhooks, and middleware. + Collaborate with platform architects to ensure scalable and secure solution design. **Monitoring & Optimization** + Analyze usage metrics, resolution rates, and feedback to continuously improve automation logic and user experience. + Implement A/B testing and performance tuning for virtual agents and RPA bots. + Continuously improve automation logic, NLP accuracy, and user experience based on analytics and feedback. **Collaboration & Agile Delivery** + Work closely with HR product owners, business analysts, architects and IT teams in an agile environment. + Participate in sprint planning, backlog grooming, and solution demos. **Required Knowledge and Experience:** + Bachelor’s degree in computer science, Information Systems, or related field. + 4+ years of experience in AI solution development, automation engineering, or platform configuration. + Hands-on experience with at least one agentic platform and one RPA tool. + Familiarity with HR processes such as onboarding, case management, and employee support. + Strong analytical, communication, and problem-solving skills. + **Agentic Platforms:** Move works Studio, ServiceNow Virtual Agent Designer, Workday Extend + **LLMs & NLP:** prompt engineering, embeddings, vector search + **RPA Tools:** UiPath Studio, Orchestrator, Automation Hub + **Programming Languages:** Python, PowerShell (for automation scripting), JavaScript + **Integration & APIs:** RESTful APIs, JSON, OAuth, Postman, YAML + **Cloud & DevOps:** Azure, AWS, Git, CI/CD pipelines + **Data & Analytics:** SQL/Snowflake/Databricks **Preferred Skills-** + Experience with Workday Studio or ServiceNow Flow Designer. + Exposure to enterprise-grade LLMs and vector databases. + Knowledge of HR compliance, data privacy, and security standards. + Continuous learner with a passion for exploring new technologies and process optimization methodologies + Proven ability to work independently, manage multiple projects simultaneously, and deliver high quality results within defined timelines. + Effectively communicate technical findings and process insights to non-technical stakeholders, and cross-functional teams. **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com