**Essential Duties and Responsibilities** + Work hands-on with internal teams and advisors to understand business processes. + Gather process information through interviews, observations, surveys, and workshops. + Facilitate brainstorming sessions to identify opportunities for improvement. + Model business processes in appropriate business analysis tools. + Capture and analyze process data to identify efficiency opportunities. + Propose recommendations for process improvement. + Document business and technical requirements for desired process solutions. + Facilitate and participate in user testing to ensure process solutions are accurate and stable. + Lead in preparing and delivering user training for process solutions. + Provide ongoing support for implemented solutions, including maintenance and enhancements. + Performs other duties and responsibilities as assigned. **Knowledge of** + Fundamental concepts, practices and procedures of process improvement analysis. + Fundamental concepts, practices and procedures of business process management (BPM). + Basic principles of banking and finance and securities industry operations. + Core business competencies such as finance, management, accounting, operations, and marketing. **Skill in** + Business Analysis tools: Microsoft Office suite (Word, Excel, Visio, PowerPoint, and Outlook), Change Management, Project Management tools (MS Project). + Modeling processes. + Eliciting business requirements. + Translating process objectives to an implementable process model. + Developing instructional and procedural documentation/presentations. + Preparing various reports, summaries, surveys and written recommendations. **Ability to** + Analyze a business function and derive a set of requirements to satisfy a general request. + Take personal ownership of issues, following through to issue resolution. + Actively communicate technical and business aspects of work efforts to team members. + Mentor other associates when necessary. + Effectively organize and prioritize all tasks and responsibilities. + Participate in team projects and activities. + Demonstrate flexibility in accepting and adapting to change.