As a Senior Administrator - Customer Care you will be responsible for completing administrative daily tasks for assigned large and/or complex location in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost. **Responsibilities:** + Performs daily required administrative functions in accordance to written process maps. + Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service. + Performs timely and accurate completion of branch audit and compliance steps per established guidelines. + Maintains high level of organization of tasks between assigned branches. + Works with management to continually look at opportunities for further process improvement in the location. + Documents and submits individual task KPI data used for process improvement. + Assists Customer Care Manager in development and training of employees. + Researches tax and freight charges and runs credit memo when appropriate. + Works with Financial Services to clear claims. + Adds new customers into WESNET and PACT and runs WESNET user branch security reports. + Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation. + Completes various branch reports such as tax reports and wesnet security reports. **Qualifications:** + High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred + Administrative experience + Ability to multi-task + Strong verbal and written communication skills + Strong computer skills, including in Microsoft Office + Ability to work in a team environment + Attention to detail + Knowledge of WESCO policies, systems and procedure concerning purchasing, inventory, quality and administration preferred + Ability to travel 0-25% of time \#LI-JB1