NY HELP Yes Agency Information Technology Services, Office of Title Senior Administrative Analyst/Trainee - 9664 Occupational Category I.T. Engineering, Sciences Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address Swan St. Bldg, Core 4, Flr 2 City Albany State NY Zip Code 12210 Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.Duties include, but not limited to:• Coordinate eDiscovery support sessions with agency counsel.? • Triage first level technical support calls relating to Office 365 eDiscovery Centers.? • Document the basic level techniques provided to Compliance Officers.? • Handle first level technical support calls with Microsoft Premier Support (MSFT).? • Perform record keeping and communicate legal hold Compliance Officer designations by maintaining documentation, communication distribution lists, and case tracking.? • Write VB, VBA, .Net, or Powershell code to normalizing names from user friendly names to computer specific names.? • Write code to help identify instances where a MEHA mailbox has a display name that is not in the proper form.? • Perform eDiscovery Center experiments by:? • Creating Sample sets? • Document hypothesis, test conditions, test results, and summary information,? • Add information into a knowledge base for retrieval when requested.? • Automate additional manual processes by writing or improving PowerShell, SharePoint, and/or .Net code.??? • Write code to format weekly CSV files into reports.? • Write Scripts to identify duplicate email accounts based on CSV input.? • Write code to validate Archive email migration validation reports.? • Write code to organize Archive email migration data into valid batch file loads.? • Migrate litigation hold email accounts.? • Write code to help improve the workflow of the unit by adding to the email template library and taking the data points that are part of the emails and adding them to a database.? • Assist with research on agency software and hardware needs. Minimum Qualifications Open to NYS employees with one year of permanent competitive service as a Senior Administrative Analyst OR in a title SG-16 or above and eligible for transfer under Section 52.6 or Section 70.1 of the Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.Qualifications for Administrative Analyst Trainee, NS:Open to NYS employees with one year of permanent competitive service as an Administrative Analyst Trainee, NS; OR in a title SG-11 or above and eligible for transfer under Section 52.6 or Section 70.1 of the Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.Candidates with at least one year of permanent competitive service in a title allocated to SG-11 or higher who have standing on the PCO eligible list, or who have a bachelor’s degree and are active on the PATT eligible list, may be eligible for transfer under the provisions of Section 70.4 of the Civil Service Law.*For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NON-COMPETITIVE MINIMUM QUALIFICATIONS:To be considered for appointment through NY HELPS, or 55 b/c, candidates must meet the open-competitive minimum qualifications for this position. The qualifications the various levels of the traineeship are:Administrative Analyst Trainee 1:A Bachelor’s or higher degreeAdministrative Analyst Trainee 2:A Bachelor's degree and one year of professional experience conducting management and organizational studies to review and revise procedures for new or changing programs, review organizational performance, conduct data analysis, and develop internal controls.Senior Administrative Analyst:A Bachelor's degree and two years of professional experience conducting management and organizational studies to review and revise procedures for new or changing programs, review organizational performance, conduct data analysis, and develop internal controls. Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.Some positions may require fingerprinting.Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.to permanent non-competitive and the official probationary period will begin.Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF.• Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply. Some positions may require additional credentials or a background check to verify your identity. Name ITS Human Resources Telephone 518-473-0398 Fax 518-402-4924 Email Address PostingResponses@its.ny.gov Address Street Empire State Plaza Swan Street Building, Core 4, Floor 1 City Albany State NY Zip Code 12220 Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.