You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Responsibilities

Support daily policy service changes to meet the SLA 

Maintain and uplift service level achievement by processing policy changes within the required turnaround time set up from time to time

Lead and coach the non-financial team to maintain service quality with resources planning and job assignment 

Handle inquiries from related stakeholders, including CS and distributions, to resolve the problems

Participate in project / enhancement initiatives with recommendation and ideas for inputs

Provide quality service with client-centric attitude

Support departmental changes for operation efficiency and effectiveness

Requirements

At least 5 years of solid life insurance policy experience in policy administration and client services

University graduate with LOMA, FLMI is preferred

Good team player to coach subordinates with positive mindset for challenges

Hand-on experience in MS Office and Chinese typing

Good communication skills in written and spoken languages, Mandarin is preferred

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category:

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