Company description As Leo Burnett himself once said: “At the end of the day, we’re just people talking to people.” And that sums up how we think. We never forget that on the other side of every screen, watching every ad or reading every tweet are people. Not just pairs of eyes with credit cards. But human beings, who want to be entertained, engaged and listened to. At Leo Burnett we like to make the good stuff in life accessible to everyone. It’s our agency’s big shiny North Star, guiding everything from our work and how we build our culture, to the values we uphold and the initiatives we implement to improve Diversity Equity & Inclusion. We believe in the power of a strong culture that puts people and creativity at the heart of everything we do. Our incredible team is made up of some of the most passionate and creative minds in the industry, and you’ll be hard pushed to find a more genuinely friendly bunch. We’ve created an informal atmosphere where everyone is invited to share their ideas and thrive. And that way of working. Well, it’s working. We’re proud to say that our staff survey shows record happiness scores over the last 12 months. We are an open, down to earth and friendly bunch who are always on the lookout for passionate and curious people to join our gang. It’s never been more important to us to reflect the wonderful mix of people who consume our advertising, which is why when it comes to improving Diversity Equity & Inclusion we’re not just talking the talk, we’re walking the walk. Our internal group D&I Allies at Leo’s (DIAL) was formed to help us make and track progress against our commitment to DE&I. DIAL spearheads policies, processes and initiatives to actively advance positive change. Furthermore, in 2022 we created The Everyone Way, a process designed to embed positive DE&I practices into the creative process with our clients, working alongside DE&I consultancies The Unmistakables and The Diversity Standards Collective. We also support industry-wide initiatives such as Unstereotype Alliance, Free the Work, Just Runners, WACL and Bloom to name a few. It’s our distinctive approach, combined with our passion for populist creativity and relentless pursuit of excellence that makes Leo Burnett such a uniquely special and enjoyable place to work. Our Commitment to Diversity & Inclusion Diversity and inclusion are a core part of our DNA at Leo Burnett. We’re committed to building an inclusive culture that encourages, celebrates, and supports our wonderfully diverse employee group irrelevant of their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion fuel our creativity and innovation, it enables us to be closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us. Overview What You’ll Be Doing: We’re looking for a Senior Account Manager in social media. It will be a hands-on client-facing role where you will be: Working with Strategy to execute social media strategies for clients. Managing client relationships and ensuring campaign success. Leading all client communication day-to-day. Managing the Social production budgets, analysing internal performance, and contributing to proactive work. Mentor junior team members and contribute to the overall growth of the Leos Social team offering. Responsibilities What Skills We’re After: Creative Passionately care about great social first creative. Identifying great work and articulating why. Understanding the creative strategy to review creative with a social-first lens. Having a high standard through delivery – pushing back when needed and reviewing everything with a social-first and channel-specific lens. Understand and interpret client feedback clearly to the Social and Content team. Helping deliver proactive opportunities across social trends and conversations. Support creative presentations by preparing all the stimulus to build the most compelling creative “sell” meeting for the clients. Understand the overall process for social production across different channels. Working with our Social Strategist and Integrated Producer / Project Manager to be on top of timing plans and keep the client accountable. Commercial Demonstrate a strong sense of commercial responsibility - understanding the importance of POs and billing across all social jobs. Learn to treat client and agency money as if it were your own. Working with the Influencer team to deliver KPI-led influencer campaigns. Culture Develop relationships internally with key point people in all departments and within your team. Have an infectious can-do attitude, which makes people want to come to you as they know you approach all tasks with a positive attitude. Have outstanding organisational skills, meaning you are always on the front foot with key information to hand. Ensure all your communications/interactions are clear, concise and action orientated. Manage your workload effectively and efficiently. Client Always represent the Agency in a professional manner, with clients and external partners. Understand the social landscape your client is operating in and the impact that has on their communication strategy as well as understanding their target audience, their relationship with the client’s brand and how this impacts messaging within a campaign. Constantly consider the small details of each client interaction, to ensure Leo’s is always striving for a better working environment. Practice front-foot account management, planning, knowing your timings inside out, knowing the team’s movements and planning around these commitments to ensure smooth project delivery. Develop strong relationships with all client contacts. Have excellent attention to detail. Making it your mission to know the clients brand guidelines inside and out, ensuring all presentations are delivered to the correct standard. Qualifications What Qualities and Behaviours We’re Looking For A desire for great social work. Clear and concise communication style. A collaborative working style and infectious energy. Action oriented. Highly organised with excellent time management. Passionate about great social-first creative work and good creative judgement. Persuasive presentation skills. High EQ, understanding how to read people and always thinking of others. Flexible and adaptable; taking ever-changing circumstances and project demands in your stride, always the picture of calm and control. Curious, always seeking to learn from those around them Additional information Leo Burnett has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. HYBRID WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday. AGENCY DISCOUNTS, onsite gym, and discount in our Publicis-Owned Pub – “The Pregnant Man” Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).