JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Account Manager is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship.  The Account Manager anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Manager creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Corporate Solutions leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities.

Primary Responsibilities

Delivery of Client Satisfaction

Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests

Drive the account plan to deliver high quality results which exceed the client’s expectations

Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business

Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform

Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators

Proactively solicits and responds to feedback and input from client

Establishes and maintains effective relationships with customers and gains their trust and respect

Builds and Manages High Performing Teams

Ensures the best qualified candidate is hired for all roles on the account

Thoroughly and critically assesses direct reports (and directs directs)

For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress

Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion

Provides point in time coaching to elevate performance

Achieve Financial Results

Manages to account budget, proactively identifying and preventing exceeding the plan

Partners with leadership when Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography

Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable

Contributes to the Growth of the Company

Brings to the organization any leading practices and/or innovations developed on the account to the firm

Identifies opportunities both on account and within professional network to generate additional revenue – engaging the right cross-functional resources to win

Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business

Produces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve.

Understand the fundamentals of the outsourcing business and the real estate industry

Job Requirements

Knowledge, Skills and Abilities

Client Focus

Dedicated to exceeding client expectations to ensure a no-bid contract renewal

Proactively solicits and responds to feedback and input from client

Establishes and maintains effective relationships with customers and gains their trust and respect

Results driven

Ability to execute against the vision and strategy

Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail

Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required

Natural Coach

Clearly establishes performance expectations and goals for employees

Provides point in time feedback on performance of employees

Solutions Oriented

Uses rigor and logic to solve difficult problems with effective solutions

Identifies issues before they become problems

Looks beyond the obvious and doesn’t stop at the first answers

Realize operating leverage through process improvement, gaining capacity for value-added work

Firm Knowledgeable

Understand the fundamentals of the outsourcing business and the real estate industry

Knows how to navigate the organization to identify experts in our products and services

Personal characteristics

The successful candidate will be results driven, execute an account plant to ensure exceptional delivery, and have the highest ethical standards.  The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company’s critical success factors:

People leadership

Influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build relationship

Inspire trust, high integrity, adapt and learn

Result leadership

Ensure execution, drive targeted results, focus on customers and lead courageously

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.