**Description** **The Best Teams are Created and Maintained Here.** **Job Summary** + The Senior Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations. **Duties and Responsibilities:** + Identify and pursue opportunities to sell ancillary services. + Develop accurate estimates and takeoffs for both new and existing clients as needed. + Generate referrals from existing client base and communicate with Business Developer. + Develop and maintain long-term relationships with customers, focusing on both the main contact as well as the next level above and below. + Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met + Lead and facilitate or assist in the resolution of customer problems or concerns. + Proactively present site enhancement ideas to existing customers. + Ensure renewals of each current account within the customer portfolio. + Ensure a safe environment for employees, customers, and the general public. + Manage service delivery to the specified scope of work. + Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary services. + Coordinate consistent and timely site visits with Operations Manager. + Participate in branch meetings and assist the Branch Manager or Assistant Branch Manager in overall leadership of the branch. + Monitor and maintain satisfactory accounts receivable levels + Coordinate with the Branch Administrator to keep client records and contact information current **Education and Experience:** + Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry + 1 year of supervisory experience in the landscape or service industry. + 5 years of prior customer service, management, and leadership experience within an organization, the landscaping industry, or local marketplace. + Ability to coach and develop teams. **Physical** **Demands/Requirements:** + Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools + Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time + Customarily and regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts for BrightView’s services + Ability to travel by car, train, and plane + Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours **Work** **Environment:** + Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week + Field-based position, a combination of office and customer-facing **_BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer._** **_This job description is subject to change at any time._** **_BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process_** _._ _It’s Not Just a Team. It’s One BrightView._