Senior Account Manager (Gauteng)
2025/09/25 Reference Number SAM_JB1 Description

PURPOSE OF THE ROLE

 

The primary role of this position is to develop business opportunities/ hunt for new Teraco clients, selling with and through Teraco Partners, with a focus on Public Sector.

 

 

 

MAIN FUNCTIONS OF THE JOB

 

Sales

Closing deals and achieving sales targets Developing a target plan, 30/60/90 and following through on execution Manage the sales cycle of technical, consultative solution sales Understanding what the customer is looking to solve Networking within the industry Identifying new markets and business opportunities/threats/competitor activities and communicate back into the Teraco business Pipeline management and reporting Review of client’s business to understand what they do, how they do it and how they benefit from the Teraco Eco-Systems Building relationships throughout client business levels to maximise depth of awareness of Teraco and create strategic relationships Upsell Teraco products (e.g. interconnects, cabinets etc) and Value Added services (e.g. client portal etc) into clients Conduct regular interactions with clients Renegotiating contracts when required Communicate clients offering to Teraco sales team Ensure that client perception of Teraco service and offering is of the highest standard and communicating client issues/complaints into the formal Teraco channels Resolving Account related enquiries and communicating with Internal departments to resolve issues. Operating as the lead point of contact for all matters specific to client accounts Develop trusted advisor relationships with key accounts, customer stakeholders and sponsors Collaborate with sales team to identify and grow opportunities Ensure the timely and successful delivery of our solutions according to customer needs Liaison between the customer and internal teams

 

Churn prevention

Responding to possible churn timeously and taking action to prevent churn

Administration

Maintaining CRM with up-to-date client contacts and activity details. Negotiating any additional terms in the supply of services

 

Reporting and communication

Building relationships throughout business levels to maximise depth of awareness of Teraco and create strategic relationships Personal Performance review report Requirements

SKILLS REQUIREMENT

Ability to close deals Active listening – ability to understand requirements Experience in the segment of Cloud, Networks and the services layer Proactive problem solver Ability to build effective client relationships through a structured and personable approach Ability to identify and understand prospective customers colocation needs Excellent written and verbal communication skills. Ability to communicate at all levels of the business; strong collaboration skills Excellent problem solving and organisational skills. Strong Negotiation Skills Meticulous and analytical, disciplined with strong business acumen and cadence Ability to work well both independently and as part of a team Ability to prioritise among competing tasks Demonstrable ability to communicate, present and influence key stakeholders at all levels of the organisation

 

QUALIFICATIONS AND EXPERIENCE

Matric Qualifications and degree/ diploma(s) At least 10 years Account Management experience within the ICT sector Proven track record in closing large accounts Sales Executive with experience in the ICT sector dealing with partners and Public Sector Good understanding of general cloud concepts and application Advanced Microsoft Office skills Experience and understanding of RFP process responses Work Level Skilled Job Type Permanent Salary Market Related EE Position No Location Gauteng