City Wide Facility Solutions is actively seeking a Senior Account Compliance Manager for our Franchise location in Indianapolis, IN. City Wide Facility Solutions, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions of Indianapolis, the most successful franchise location out of the 90 markets covered across the United States and Canada. Our mission at City Wide Facility Solutions of Indianapolis is to build environments that elevate people! That includes our customers, vendors, independent contractors and of course our employees!
The Senior Account Compliance Manager is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The Senior Account Compliance Manager must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The Senior Account Compliance Manager must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients’ needs.
Work Hours
4pm to midnight
Essential functions
• Develop and maintain productive working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Assist with training of new ACMs or support them during complex site new starts, restarts, and cases.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Coordination of City Wide equipment to ensure proper maintenance and repairs are completed in a cost effective manner.
• Other duties as necessary.